Recent Issues

  • Resolved bearmedia

    (@bearmedia)


    2 years, 4 months ago

    Recently I have issues with this plugin. It says that I need to disable my adblocker (in backend) although I don’t have one. On other WP installations it works (same browser, same machine).

    In some installations I can’t add images anymore, the button does not open the filepicker.

    When I delete the plugin, it gives a critical error.

    Also, how can I make a clean deinstall? Because after deleting the plugin, and reinstalling, my old settings and banners are still there.

    These are just a few of the issues. Is there an update coming?

Viewing 4 replies - 1 through 4 (of 4 total)
  • henningaa

    (@henningaa)

    2 years, 4 months ago

    Hi bearmedia

    Thanks for reaching out.

    how can I make a clean deinstall?

    Please check the option “Delete data on uninstall” under Advanced Ads > Settings > General > Admin if you want a clean re-installation.

    The error description about the ad blocker message and the not working buttons are pointing to an issue involving JavaScript.
    Please check your browsers’ console for possible error messages and try to fix these first. If you like, please share these errors here as well.

    Please follow this explanation to debug the not working button.

    Best regards,
    Henning

    henningaa

    (@henningaa)

    2 years, 4 months ago

    Hi bearmedia,

    I hope the issue was solved. Since I did not hear back from you, I will close this thread for now.

    If you have further questions regarding Advanced Ads, please don’t hesitate to reach out to me again.

    Best regards,
    Henning

    Thread Starter bearmedia

    (@bearmedia)

    2 years, 4 months ago

    Hi, the problem disappeared, but it came back again. Error: “Please disable your AdBlocker. Otherwise, the features of Advanced Ads and the layout are broken.” I don’t use any adblocker.

    Uncaught ReferenceError: AdvancedAdsAdNetwork is not defined
    at adsense.js?ver=6.4.3:15:41

    jQuery.Deferred exception: Advanced_Ads_Admin is not defined ReferenceError: Advanced_Ads_Admin is not defined

    Uncaught ReferenceError: Advanced_Ads_Admin is not defined

    etc

    henningaa

    (@henningaa)

    2 years, 4 months ago

    Thanks for the answer.

    Can you also provide a screenshot or all other messages you see in your browsers console while browsing the backend?

    Additionally, please let me know which browser (version) and operating system you’re using. This would really help to get a bigger picture here.

    Best regards,
    Henning

Viewing 4 replies - 1 through 4 (of 4 total)

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