Receiving Blank Emails

  • Resolved michiko3343

    (@michiko3343)


    2 years, 9 months ago

    Hi,

    I keep receiving blank emails from my website. They are not through my contact form because I’ve tested this and it’s working fine. The emails are from an address with my domain (mail@1treecards.com) which doesn’t exist.

    Does anyone know why this is happening?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Thu P. a11n

    (@thup90)

    2 years, 9 months ago

    Hi there,

    Could you share your System Status Report, it would help us to understand your site setup a bit better. You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, paste it here in your reply.

    Also, do the emails have any subject that might suggests where they come from?

    Thread Starter michiko3343

    (@michiko3343)

    2 years, 9 months ago

    Thanks for the reply 🙂

    No, the emails don’t have a subject so I know they’re not from my contact form. They’re just completely blank.

    Here is the report:

    
### WordPress Environment ###

WordPress address (URL): https://1treecards.com
Site address (URL): https://1treecards.com
WC Version: 5.4.1
REST API Version: ✔ 5.4.1
WC Blocks Version: ✔ 5.1.0
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 2.3.1
Log Directory Writable: ✔
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.20
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1k-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 5.0.0
WC Database Prefix: wpcc_
Total Database Size: 498.95MB
Database Data Size: 370.95MB
Database Index Size: 128.00MB
wpcc_woocommerce_sessions: Data: 168.69MB + Index: 2.52MB + Engine InnoDB
wpcc_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpcc_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcc_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpcc_woocommerce_order_items: Data: 2.52MB + Index: 1.52MB + Engine InnoDB
wpcc_woocommerce_order_itemmeta: Data: 22.56MB + Index: 26.09MB + Engine InnoDB
wpcc_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpcc_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpcc_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcc_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpcc_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcc_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcc_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpcc_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcc_actionscheduler_actions: Data: 2.50MB + Index: 1.47MB + Engine InnoDB
wpcc_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcc_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcc_actionscheduler_logs: Data: 1.52MB + Index: 1.88MB + Engine InnoDB
wpcc_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcc_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpcc_comments: Data: 11.52MB + Index: 10.09MB + Engine InnoDB
wpcc_ee_product_sync_call: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcc_ee_product_sync_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcc_et_bloom_stats: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wpcc_ewwwio_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpcc_ewwwio_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcc_gdpr_cc_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcc_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcc_litespeed_img_optm: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpcc_litespeed_optimizer: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpcc_masterslider_options: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcc_masterslider_sliders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcc_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcc_options: Data: 17.34MB + Index: 4.55MB + Engine InnoDB
wpcc_postmeta: Data: 55.58MB + Index: 42.17MB + Engine InnoDB
wpcc_posts: Data: 44.52MB + Index: 3.63MB + Engine InnoDB
wpcc_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcc_rank_math_analytics_gsc: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpcc_rank_math_analytics_objects: Data: 0.27MB + Index: 0.09MB + Engine InnoDB
wpcc_rank_math_internal_links: Data: 0.45MB + Index: 0.23MB + Engine InnoDB
wpcc_rank_math_internal_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpcc_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcc_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcc_sgpb_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcc_sgpb_subscription_error_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcc_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpcc_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcc_termmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wpcc_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wpcc_term_relationships: Data: 0.20MB + Index: 0.17MB + Engine InnoDB
wpcc_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wpcc_usermeta: Data: 16.55MB + Index: 17.03MB + Engine InnoDB
wpcc_users: Data: 1.52MB + Index: 0.77MB + Engine InnoDB
wpcc_wcpdf_invoice_number: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
wpcc_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcc_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcc_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcc_wc_customer_lookup: Data: 0.52MB + Index: 0.36MB + Engine InnoDB
wpcc_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpcc_wc_order_coupon_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wpcc_wc_order_product_lookup: Data: 2.52MB + Index: 3.80MB + Engine InnoDB
wpcc_wc_order_stats: Data: 1.52MB + Index: 0.45MB + Engine InnoDB
wpcc_wc_order_tax_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wpcc_wc_product_meta_lookup: Data: 0.09MB + Index: 0.13MB + Engine InnoDB
wpcc_wc_reserved_stock: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpcc_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcc_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcc_wfblockediplog: Data: 0.25MB + Index: 0.00MB + Engine InnoDB
wpcc_wfblocks7: Data: 1.52MB + Index: 0.53MB + Engine InnoDB
wpcc_wfconfig: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wpcc_wfcrawlers: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpcc_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcc_wffilemods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcc_wfhits: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
wpcc_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcc_wfissues: Data: 0.03MB + Index: 0.06MB + Engine InnoDB
wpcc_wfknownfilelist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcc_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcc_wflocs: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
wpcc_wflogins: Data: 12.52MB + Index: 7.03MB + Engine InnoDB
wpcc_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcc_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcc_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcc_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpcc_wfpklist_template_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcc_wfreversecache: Data: 0.23MB + Index: 0.00MB + Engine InnoDB
wpcc_wfsnipcache: Data: 2.08MB + Index: 2.20MB + Engine InnoDB
wpcc_wfstatus: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpcc_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcc_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcc_wpgmza: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcc_wpgmza_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcc_wpgmza_category_maps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcc_wpgmza_circles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcc_wpgmza_maps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcc_wpgmza_polygon: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcc_wpgmza_polylines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcc_wpgmza_rectangles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcc_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcc_wpmelon_advbedit_temp: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpcc_wpmm_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcc_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcc_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcc_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcc_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcc_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcc_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

amn_exact-metrics: 1
attachment: 1262
carousels: 41
custom_css: 2
customize_changeset: 9
dflip: 2
ecard: 3
et_header_layout: 1
et_pb_layout: 35
et_template: 2
et_theme_builder: 1
jetpack_migration: 2
nav_menu_item: 105
oembed_cache: 3
page: 164
popup: 1
popup_theme: 6
popupbuilder: 2
post: 4
postman_sent_mail: 2
product: 633
revision: 1643
seedprod: 2
shop_coupon: 109
shop_order: 6315
shop_order_refund: 264
spucpt: 7
wafs: 5
wcps: 1
wpe_product_carousel: 1
wpiecard: 2
wpiecard_logs: 4

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (29) ###

Bloom: by Elegant Themes – 1.3.12
Carousel Slider: by Sayful Islam – 1.10.0
GDPR Cookie Consent: by WebToffee – 2.0.3
Delete Me: by Clinton Caldwell – 3.0
Disable Cart Fragments: by Optimocha – 2.0
Divi Booster: by Dan Mossop – 3.5.0
Enhanced E-commerce for Woocommerce store: by Tatvic – 3.0.5
Facebook for WooCommerce: by Facebook – 2.6.0
Flexible Checkout Fields: by WP Desk – 3.0.10
Product Sales Report Pro for WooCommerce: by Aspen Grove Studios – 2.2.7
NitroPack: by NitroPack LLC – 1.5.4
No Right Click Images Plugin: by Keith P. Graham – 3.6
Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): by WebToffee – 2.0.6
Rank Math SEO: by Rank Math – 1.0.65
Use Any Font: by Dnesscarkey – 6.1.4
Woo Custom Stock Status: by Softound Solutions – 1.2.5
Product Feed PRO for WooCommerce: by AdTribes.io – 10.2.6
WooCommerce Advanced Bulk Edit: by George Iron – 4.4.1
WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.4
WooCommerce Extended Coupon Features FREE: by Soft79 – 3.2.7
WooCommerce eCards Pro: by flippercode – 2.0.1
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.9.0
WooCommerce Shipping & Tax: by WooCommerce – 1.25.13 (update to version 1.25.15 is available)
WooCommerce Wholesale Prices Premium: by Rymera Web Co – 1.24.7
WooCommerce Wholesale Prices: by Rymera Web Co – 1.14.2
WooCommerce Xero Integration: by WooCommerce – 1.7.12 (update to version 1.7.37 is available)
WooCommerce: by Automattic – 5.4.1
WP Mail SMTP: by WPForms – 2.8.0
WP Maintenance Mode: by Designmodo – 2.4.0

### Inactive Plugins (24) ###

Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
Booster for WooCommerce: by Pluggabl LLC – 5.4.1
Code Snippets: by Code Snippets Pro – 2.14.1
dflip: by DearHive – 1.7.2
Divi Commerce: by Divi Stride – 2.0.6
Duplicate Page: by mndpsingh287 – 4.4
GeoTargeting Lite: by Timersys – 1.3.5
Insert Headers and Footers: by WPBeginner – 1.6.0
Login Security reCAPTCHA: by ScriptsTown – 1.2.8
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.5
Popup Builder: by Sygnoos – 3.84
Post SMTP: by Yehuda Hassine – 2.0.23
Product CSV Import Export (BASIC): by WebToffee – 2.0.1
Query Monitor: by John Blackbourn – 3.7.1
Smush: by WPMU DEV – 3.8.5
Transient Cleaner: by David Artiss – 1.5.7
User Switching: by John Blackbourn & contributors – 1.5.7
WooCommerce - ShipStation Integration: by WooCommerce – 4.1.42
WooCommerce Custom Add To Cart Button: by Barn2 Plugins – 1.1.1
WooCommerce Wholesale Lead Capture: by Rymera Web Co – 1.15
WooCommerce Wholesale Order Form: by Rymera Web Co – 1.16.3
Wordfence Security: by Wordfence – 7.5.4
WordPress Users & WooCommerce Customers Import Export(BASIC): by WebToffee – 2.1.6
WP Rocket: by WP Media – 3.7.3

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: ✔
Force SSL: ✔
Currency: GBP (£)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Shop base: #76 - /
Cart: #1006 - /cart/
Checkout: #140 - /checkout/
My account: #141 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Divi Child
Version: 0.1.1
Author URL: http://elegantthemes.com
Child Theme: ✔
Parent Theme Name: Divi
Parent Theme Version: 4.9.7
Parent Theme Author URL: http://www.elegantthemes.com
WooCommerce Support: ✔

### Templates ###

Overrides: Divi-Child/woocommerce/emails/customer-completed-order.php
Divi-Child/woocommerce/emails/customer-on-hold-order.php
Divi-Child/woocommerce/emails/customer-processing-order.php
Divi-Child/single-product.php

### Action Scheduler ###

Complete: 2,730
Oldest: 2021-06-16 12:03:01 +0000
Newest: 2021-07-06 12:08:58 +0000

Failed: 17
Oldest: –
Newest: –

Pending: 1
Oldest: 2021-07-12 12:41:34 +0000
Newest: 2021-07-12 12:41:34 +0000

### Status report information ###

Generated at: 2021-07-06 12:09:11 +00:00
    Plugin Support Thu P. a11n

    (@thup90)

    2 years, 9 months ago

    Hi there,

    It doesn’t seem there’s any suggestion the emails come from WooCommerce. It’s possible they come from either a plugin or the theme. Looking at your System report, I see there are some email template overrides that come from the theme.

    I’d recommend checking your email templates as well as plugin settings to see which one causes this.

    Thread Starter michiko3343

    (@michiko3343)

    2 years, 9 months ago

    ok thanks for your help 🙂

    Plugin Support abwaita a11n

    (@abwaita)

    2 years, 9 months ago

    Hi,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to proceed as advised and find the cause.

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
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