reCAPTCHA v2 checkbox not working

  • Resolved curtm

    (@curtm)


    7 years, 1 month ago

    after filling out the form and checking the captcha box (and succeeding), when a user hits “submit”, an error “this field is required” shows up under the captcha and the form does not get sent.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter curtm

    (@curtm)

    7 years, 1 month ago

    had to change to v3 as could not risk potential contacts failing to reach out.

    the v2 checkbox is what was failing, im sure it cant be replicated on your end

    Plugin Support Ethan Choi

    (@ethanchoi)

    7 years, 1 month ago

    Hi curtm,

    In cases where we’ve encountered the error you’ve described, the issue could be that reCAPTCHA is getting loaded twice on the page — once by WPForms, and once by either your theme or another plugin, and this causes the error in the form.

    The possible next steps could be:

    1. You can try to track down what’s generating the other reCAPTCHA code and, if possible, turn it off.

    2. You can enable No-Conflict Mode in WPForm’s reCAPTCHA settings (under WPForms > Settings > reCAPTCHA tab

    I hope this helps 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘reCAPTCHA v2 checkbox not working’ is closed to new replies.

Tags