Rates Do Not Match FedEx Site

  • Resolved jhoysradtnextcom

    (@jhoysradtnextcom)


    8 years, 5 months ago

    I’ve installed, tested, and switched the shipping calculator to live production. I want to use the plugin just for calculating rates, as I don’t need it print labels. It produces all the shipping methods I expect it to, but the rates it produces are consistently lower than the rates I get by entering the exact same shipping data at the FedEx site.
    I have triple checked the credentials to make sure I’m using the correct live/production account number, meter number, web services key, and web services password.
    I have triple checked the dimensions and weight of the package on both my site and the Fedex site that I’m using to compare rates.
    I have confirmed that “This is a production key” is checked.
    I have disabled residential delivery and insurance.
    I have specified “List Rates” under the Request Type.

    Through debug I am seeing an address validation error (but as I said, I’ve rechecked the credentials multiple times – and besides, through testing I’ve found that if they credentials were wrong, it wouldn’t return any rates at all):

    stdClass Object
    (
    [HighestSeverity] => ERROR
    [Notifications] => stdClass Object
    (
    [Severity] => ERROR
    [Source] => prof
    [Code] => 1000
    [Message] => Authentication Failed
    )

    Can you help me figure out why the rates don’t match the FedEx site? Thank you for your help!

Viewing 5 replies - 1 through 5 (of 5 total)
  • xadapter

    (@xadapter)

    8 years, 5 months ago

    Hi @jhoysradtnextcom,

    This seems to be a premium version query. Ideally queries of such nature are addressed through our support forum. Be free to post us any query there.

    Regarding your problem, if you are trying to get Residential address rates, then that may be the problem as I can see you are getting “Authentication Failed” error. The residential rates will come only if the address is validated as “Residential” by FedEx.

    If you are using “Commercial Rates” and even then there is a mismatch, then can you please share the complete FedEx Request and FedEx Response details to our support team? They will help you out with the analysis.

    You can also check the following video for troubleshooting the rates problems.

    Note : Kindly share the details with our support team and not on this forum as this is for the basic version customers only.

    Thread Starter jhoysradtnextcom

    (@jhoysradtnextcom)

    8 years, 5 months ago

    Unfortunately, I am not a premium customer. I only need the tool to show the customer shipping rates. I would consider purchasing the product if I knew it would work, but at this point I can’t be sure. Is there anything we can do?

    xadapter

    (@xadapter)

    8 years, 5 months ago

    Hi @jhoysradtnextcom,

    No worries.

    Can you please provide us the complete FedEx Request and FedEx Response so that we can quickly help you? Here is a video that will help you to do the same.

    Do not worry. We will be quick in spotting the problem and helping you resolve it.
    NOTE : Please make sure that you remove the sensitive(account specific) info from the Request and response before posting it here.

    Thread Starter jhoysradtnextcom

    (@jhoysradtnextcom)

    8 years, 5 months ago

    A developer friend of mine helped review the request/response and told me that the plugin is working just like it should.

    It turns out the issue has to do with how FedEx presents “List Price.” I set “Request Type” to “List Price” and expected it to match the FedEx website rates without being logged into my account. Apparently, since the XAdapter plugin is always going to be connected to my FedEx account, there’s always some sort of account discount applied to the returned FedEx rate, even when I ask it to return “List Price.”

    I still don’t know exactly how it works, but the issue is with the rates that FedEx is returning, and not that the plugin is doing anything wrong. I’ll be in touch with them to iron it out. Thank you for your help.

    xadapter

    (@xadapter)

    8 years, 5 months ago

    Hi @jhoysradtnextcom,

    Thanks for notifying us.

    Do let us know if you need any help.

Viewing 5 replies - 1 through 5 (of 5 total)

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