Hi there,
Thanks for the detail here, and for including the specific IPs and the pattern you’re seeing. That gives us a good starting point.
To set expectations up front: we don’t currently have any known block or rate-limit in place against those IPs (45.8.227.174–176). That doesn’t mean nothing’s wrong, just that “MailPoet is rate-limiting these IPs” isn’t something I can confirm yet, so I’d like to narrow down where exactly the connection is failing before pointing anywhere.
A few things that would help a lot:
- Which MailPoet feature is hitting the error? “Intermittent connection issues” can come from a few different places: activating/validating your license key, sending through the MailPoet Sending Service, or the general connection to our API. Knowing which one narrows this down quickly.
- The exact error text. If you can copy the full message (and where it appears), that tells us whether the request is even reaching our servers or failing earlier.
- A copy of your System Status. In your WordPress admin, go to MailPoet → Help → System Status. That page shows the live connection state to our services and often surfaces the specific failure. A screenshot or copy of what it reports would be really useful.
- A copy of your System Info in MailPoet > Help. Please make sure to remove sensitive information before sending it (email addresses, for instance).
- Timing. Roughly when the intermittent failures started, and whether they line up with any change on the host side (new IPs, a proxy/CDN in front of outbound traffic, a firewall update).
Once I can see which call is failing and the exact response, I can check it against our logs from the right angle and give you a definite answer rather than a guess.
Looking forward to hearing from you!
