Random requirement to re-enter address

  • Resolved 13thirteen

    (@13thirteen)


    4 years, 11 months ago

    Hi with the payment gateway (on any of the products on this site) occasionally customers are being asked to enter their address for a second time when paying by Debit or credit card. Once they get to payment and click the ‘Pay by Debit or Credit card after filling in the card number, expiry and security code they are being asked to enter address again and select their country. This isn’t happening all of the time and seems random. Usually only card number, expiry and security code is required. I don’t really want customers to have to fill out address details again and some of them are not selecting ‘UK’ and it’s set to ‘USA’ automatically which is creating an error. How can I remove this requirement which only seems to happen for some customers.

    The page I need help with: [log in to see the link]

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  • Plugin Support Andreas W.

    (@aweissinpsyde)

    4 years, 11 months ago

    Hello @13thirteen

    sorry for this issue but I guess we as developers of this plugin can’t do here anything because it’s up to PayPal when they request the address again or not.

    PayPal does not realize the client already added the address. It’s WooCommerce only and that may cause that issue. When the client isn’t login in beside your shop in his PayPal acct too then I guess PayPal will request the address.

    Let me do some tests so I can say more about it.

    Thank you
    Regards
    Andreas

    Plugin Support Andreas W.

    (@aweissinpsyde)

    4 years, 10 months ago

    Closed because of inactivity

Viewing 2 replies - 1 through 2 (of 2 total)

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