Hello @kyledoesit,
Glad you reached out, happy to help! To assist, can you send us:
- A link to the donation form in question
- Your system information. To do this, navigate to GiveWP > Tools > System Info (tab), click the button to Get System Report and copy/paste ALL of the text in your email reply.
Here is a (silent) video showing you were to find and copy this info.
https://www.loom.com/share/cc68cd6b3ecf4b32b28f3d6656291ba4
Thanks in advance! 🙂
I ended up changing the goal in the form from campaign to custom to resolve the issue. If I switch it back to campaign it does go back to the pervious amount, though it looks like it’s pulling from the last previous – Started at $5000, changed to $15000 but it still showed $5000. Set the campaign form to custom at $15000. Updated the campaign again to $20000, set the campaign form back to campaign and it showed $15000. I set it back to manual at $20000.
I will just use the custom amount in the forms for any future use but wanted you to be aware that there was an issue.
Extra note – this is using the Divi theme code module. I am not sure if that helps any troubleshooting for you but I have a resolution as long as I remember to manually set the campaign form amount.
Hello @kyledoesit ,
Thank you for sharing your details and the workaround you are using! I tested this and was able to change the campaign goal successfully. I recorded my testing session on the link below (it’s a silent video).
Notice I went to the Forms page in the campaign and refreshed the browser to see the updated goal amounts after changing. If you did the same steps and it did not refresh the goals displayed on the forms, check to see if you have Object Caching enabled and clear that cache. Also, Divi itself has some page enhancement settings you may want to toggle off and give it another go.
Regarding the donation goal setting as Campaign or Custom on the donation forms themselves, we have note about this in our docs page in case that helps to clarify:
https://givewp.com/documentation/core/campaigns/give-forms/edit-forms/#understanding-donation-goal-settings
Have a great day!
Hello again @kyledoesit !
Quick follow-up here — my apologies, I see now your original issue was on the donation goal shortcode [give_goal id=”2732″]. That shortcode is for the older legacy/option-based donation forms before the campaign goal existed, so that is why it’s not displaying your campaign goal correctly.
I’m happy to share that we have an updated campaign goal shortcode in this format that will display the campaign goal progress:
[givewp_campaign_goal campaign_id=“2”]
We are in the process of updating our docs with any new or missing campaign info, so we should have all of this loaded within the next few months.
So to recap, you can use the shortcode above, or, if you’re able to use WordPress blocks in other sites, there is also a Campaign Goal block that provides the same output.
I hope this helps! Have a great rest of your day 🙂
