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  • robertodimaio

    (@robertodimaio)


    1 month ago

    I used the Registration Magic premium plugin for several years until it started giving me problems with the e-commerce module, causing sudden blocks in loading pages and a saturation of requests to the server. I contacted support, they responded promptly but denied there was a problem.

    Unable to wait for further responses, I replaced Registration Magic with another plugin and was pleasantly surprised that the site is much faster than before.

Viewing 1 replies (of 1 total)
  • Plugin Support RegistrationMagic Support

    (@registrationmagicsupport)

    1 month ago

    Hello @robertodimaio,

    Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the difficulties you faced with the e-commerce module while using RegistrationMagic. We truly appreciate your long-term use of our premium plugin and regret that it didn’t meet your expectations in this instance.

    We’d like to clarify that, based on the information you provided in your support ticket, our team did attempt to replicate the issue and shared the results with you. Our intention was never to dismiss the problem, but rather to understand it better so we could provide an effective solution.

    Issues like these can sometimes stem from server-specific configurations or conflicts with other plugins—factors that often require a bit of back-and-forth to diagnose accurately. We were awaiting further details from your side to continue troubleshooting and assist you appropriately.

    If you’re still interested, we’re more than willing to resume work on your open ticket and help resolve the issue.

    Thank you again for your feedback—it helps us improve our plugin and support service.

Viewing 1 replies (of 1 total)
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