Quick Feedback pop-up cannot be closed

  • Jenny Dupuy

    (@jdy68)


    11 hours, 32 minutes ago

    Since the update to version 3.0, whenever I try to access the “Plugins” screen, I get a pop-up asking for feedback before disable the extension.
    I didn’t specifically want to remove or disable your plugin.
    The problem is that this pop-up blocks access to the Plugins screen.
    Even if I check a box and then click “Submit & Deactivate,” the pop-up remains on the screen.
    If I click the X to close it, it stays on the screen. The same thing happens if I click “Skip & Deactivate.”
    If I click “Open a ticket,” I get a 404 error!

    How can I access the “Plugins” screen again?

    Quick feedback pop-up – WP Map Block
    • This topic was modified 11 hours, 31 minutes ago by Jenny Dupuy.
    • This topic was modified 11 hours, 30 minutes ago by Jenny Dupuy.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Linkon Hossain

    (@linkon242662)

    10 hours, 22 minutes ago

    Hello @jdy68,

    We’ve tested this issue on our side, but we didn’t encounter a similar issue when we activated the plugin. You can see this screenshot for your reference. Now, kindly go to our Support Portal and create a support ticket about this issue. After that, our support agent will take a look and get back to you as soon as possible

    We’ll wait for your further response on Support Portal.

    Thank you.

    Thread Starter Jenny Dupuy

    (@jdy68)

    9 hours, 29 minutes ago

    I think there’s a conflict with a SecuPress setting that blocks all actions relating to plugins, but not updates.
    However, I don’t understand why updating from version 2.0.4 to 3.0.0 causes the pop-up to appear, especially as the plugin is active.

Viewing 2 replies - 1 through 2 (of 2 total)

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