QR code issue

  • Resolved deny21

    (@deny21)


    1 year, 4 months ago

    Hello guys, i have an issue with your plugin, again. Some of my customers, when they buy a ticket, they don’t receive the email with the QR code. Just some of them, not everyone. Can u help me with that?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Md Mahbub Morshed Chowdhury

    (@faheem96dev)

    1 year, 4 months ago

    Hi @deny21,

    Greetings! Thanks for reaching out to us.

    This is not supposed to happened. Would you please check whether the order is failed or succeeded on the Eventin booking section? Please let us know. Also, please check your SMTP plugin is working fine.

    After checking all of these if is not solved then please feel free to check our PINNED post and reach us more. So that we can help you with it.

    Hope you get it.

    Thanks for being with us and using our products.

    Best Regards

    M Mahbub

    Thread Starter deny21

    (@deny21)

    1 year, 4 months ago

    I can see that when in the Event booking section, the order is “failed”, in the woocommerce section is completed. So they don’t receive the tickets, but they pay for them. I need a quick fix.

    Plugin Support Md Mahbub Morshed Chowdhury

    (@faheem96dev)

    1 year, 4 months ago

    Hi @deny21,

    We are truly sorry for what happened to you. 

    We appreciate that you have reached us through the pinned post and we have responded to that.

    Please cooperate with the response we sent, we will share a permanent fix to you.

    Best Regards.

    M Mahbub

Viewing 3 replies - 1 through 3 (of 3 total)

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