PYS + Cookiebot still loads fbp pixel

  • Resolved byte37

    (@byte37)


    2 years, 9 months ago

    Hi there,

    thanks for your amazing plugin.

    I’m using the plugin with Cookiebot which is configured to auto block all scripts and cookies before the user accepts the policy banner.

    But for some reason (i’ve re-check many times both plugins configuration) the fb pixel still gets loaded (_fbp) and tracks everything.

    Is there a compability issue? Because your plugin detects cookiebot and the fb is configured as “marketing” so it shouldn’t load it, as it doesn’t load any marketing cookie.

    Another small quick question (if you want i can open another thread):

    Are PYS cookies “essential”? Because Cookiebot rates them as marketing / analytics, but in order to track i need those cookies. If the user doesn’t accept the cookies and PYS are left as marketing / analytics, how can i track users?

    Big thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter byte37

    (@byte37)

    2 years, 8 months ago

    Hi,

    do you please have an answer?

    Thanks

    Thread Starter byte37

    (@byte37)

    2 years, 6 months ago

    After 3 months and a week still no answer….

    Imagine i wanted to buy the premium plugin, luckily i didn’t do it if this si the service you give….

    • This reply was modified 2 years, 6 months ago by byte37.
    Plugin Author PixelYourSite

    (@pixelyoursite)

    2 years, 6 months ago

    Have you try asking the support of the service you actually bought? Because Cookiebot blocks and unblocks cookies or scripts.

    Thread Starter byte37

    (@byte37)

    2 years, 6 months ago

    FYI i asked them and it’s not cookiebot’s fault since i’ve tried also with cookieyes and pixel still gets loaded.

    Also you got integration directly with cookiebot.

    Before accepting cookies i can see the meta helper telling me there’s a pixel installed but no events are sent to meta, while if i accept the cookie events are sent.

    In the source code of the site i can see the meta and PYS script being injected even before accepting cookies.

    Also before accepting cookies i get an error in the console:

    Uncaught ReferenceError: Cookies is not defined
    at checkSession (public.js?ver=9.4.7.1:241:13)
    at public.js?ver=9.4.7.1:191:28
    at public.js?ver=9.4.7.1:1329:6
    at public.js?ver=9.4.7.1:2811:2

    And while cookies are accepted this error in the cosole goes away. Plus once accepted 2 _fbp are installed on the site.

    Could you please help me? Since if the plugin works I could make the web marketing agency i collaborate with buy the budle package?

    Thanks!

    Thread Starter byte37

    (@byte37)

    2 years, 6 months ago

    Hi,
    do you have answers?
    Otherwise just tell me, please. This is becoming a waste of time sincerly…

    Plugin Author PixelYourSite

    (@pixelyoursite)

    2 years, 6 months ago

    No, I don’t have an answer for your issues. Cookiebot blocks scripts and cookies, they should give you a solution.

    Thread Starter byte37

    (@byte37)

    2 years, 6 months ago

    It’s a shame man, you didn’t even read my answer.

    So it was right what other users wrote of you and your product.

    Good way to lose a multi website agency by being rude, not open to find solutions and not even being a programmer yourself!

Viewing 7 replies - 1 through 7 (of 7 total)

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