Plugin Support
Peter
(@petersquirrly)
👋Hi Eric,
Thank you for reaching out.
From what you describe it sounds like OneSignal doesn’t work with custom paths. Would you mind reaching out to them and see if they can support this? Or at least which paths are they referring to.
As for whitelisting your IP, that unfortunately will not help.
Also, what you can try is to use the predefined paths from Safe Mode (select it and save the settings), and enable Late Loading from Advanced > Compatibility.
Thread Starter
Eric B.
(@losteineu)
Plugin Support
Peter
(@petersquirrly)
Try adding the path under Change Paths > Level of Security > Whitelist Paths.
Or the other solution would be to remove the custom wp-content path from Change Paths > WP Core Security > Custom wp-content Path, but we don’t recommend this as it will decrease your website security.
The best solution would be for them to use the custom path instead.
Thread Starter
Eric B.
(@losteineu)
Hi Peter, thanks for your help, but I couldn’t find the Whitelist path option. It is not in the manual, either. So I abandoned and uninstalled the plugin.
Plugin Support
Peter
(@petersquirrly)
That is quite strange.
Would you mind sending us a screenshot from Change Paths > Level of Security?
This is what you should see.
Plugin Support
Peter
(@petersquirrly)
I see, you are using the free version of the plugin, which I wasn’t aware of.
The whitelist path option is available only for the premium version of the plugin which you can get from our Pricing Page, where we currently have a Black Friday deal.
