Published work being deleted

  • gdub28

    (@gdub28)


    1 week ago

    Hi,

    This week I switched from webflow to using wordpress.org with hostinger and elementor to build a new portfolio site (so they are all the most updated version). In the past 24 hours, there have been 8 occurrences where I’ve had the preview site crash and delete all of my work. When I go into the History feature, only archived versions are available but all of the most recent ones will be crashed too, a completely blank page (aside from the header and footer from an Astra theme).

    After every edit, I make sure to publish my work to continuously save it. And every 3-5 minutes I will check the “View Page” preview site to make sure the changes are going live. But randomly after publishing, this site will go blank, and when I refresh my editor, all of my work is gone there too. Then all of my most recent history changes which had successfully been published will also go blank. I don’t even know how to begin to fix this or why it may be happening. I started using the platform this week and as time goes on it is happening more frequently. I’m getting frustrated with rebuilding and constantly dealing with these deletions. Please help.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Soyket

    (@soyele)

    5 days, 13 hours ago

    Hi,

    I am sorry to hear about the issue you are facing. This is not an expected behaviour for sure. Can you take a full backup and perform troubleshooting steps such as – Disabling all other plugins and editing a new page after that ( don’t editor the old page as that will remove any elementor add-on related widgets if those add-ons are disabled ), and checking if the issue occurs again? If not you can determine which plugin causes the issue by enabling them one by one.
    On a side note, are you inserting any HTML/ CSS code on page?

    Regards,

    smasri

    (@smasri)

    4 days, 6 hours ago

    I have the same issue as well, after publishing the work the whole page is gone, it goes blank and i have to review my page revisions to restore it

    Plugin Support Rica

    (@ricav)

    2 days, 10 hours ago

    Hi @smasri,

    Since both you and the OP are experiencing a total blank page immediately upon publishing, this usually points to PHP Memory Limit Exhaustion or Server-Level Resource Caps during the Elementor save process rather than a basic cache issue.

    When Elementor runs out of server memory while generating page data, the save request drops mid-execution, resulting in a blank page and a corrupted latest revision.

    Here are the primary steps to fix and test this:

    1. Increase PHP Memory Limit:
      • Go to your WordPress Dashboard > Elementor > System Info and check your PHP Memory Limit.
      • If it is set to 128M or lower, increase it to 256M or 512M. You can do this by adding define('WP_MEMORY_LIMIT', '256M'); to your wp-config.php file, or by asking your host to raise the memory limit and max_execution_time.
    2. Switch Editor Loader Method:
      • Go to Elementor > Settings > Advanced.
      • Enable “Switch Editor Loader Method” and save changes. This helps bypass server configuration conflicts that trigger blank pages.
    3. Check for Unclosed HTML/CSS Snippets or JSON Corruption:
      • If you recently pasted custom code, unclosed HTML tags, or special characters into an HTML/Text widget, it can corrupt the JSON array upon publishing. Try removing custom code blocks to test if publishing completes normally.
    4. Check Server PHP Error Logs:
      • Look at your host’s PHP error logs (or under Elementor > System Info > Log) right after a blank-page crash to catch the exact fatal error or memory exhaustion line.

    Let us know if increasing the PHP memory limit stops the pages from wiping on publish!

    Kind regards,

Viewing 3 replies - 1 through 3 (of 3 total)

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