Profile is empty even when its filled out

  • Resolved emaad1425

    (@emaad1425)


    5 years, 8 months ago

    Hello Everyone

    I have users who have filled out profiles several times, when they save it, it all seems fine. But when they refresh the page, all the information goes away. I have tried it and done it several times myself. Any help would be awesome please…

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    5 years, 8 months ago

    Hi @emaad1425,

    Do a have a caching plugin installed or server-side caching enabled?
    Please make sure to exclude Ultimate member pages from the cache e.g. /user, /login, /register, /account, /members pages should be excluded.

    Regards.

    Thread Starter emaad1425

    (@emaad1425)

    5 years, 8 months ago

    I deactived my caching plugin and its still not working. I did pay for a ecomm plug to charge members, since i installed it, i have been having this issue. Can this be related?

    Plugin Contributor Champ Camba

    (@champsupertramp)

    5 years, 5 months ago

    Hi @emaad1425

    Sorry for the late response. Could you please tell us if you’re still having this issue with the latest version 2.1.12?

    Please feel free to re-open this thread by changing the Topic Status to ‘Not Resolved’ if any other questions come up and we’d be happy to help. 🙂

    Regards,

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Profile is empty even when its filled out’ is closed to new replies.

Tags