Hi, this is the support board for Ultimate Member free plugin for WordPress. For paid extensions, support is provided here:
https://ultimatemember.com/paid-support/
Thanks,
Thank you for your suggestion. However, this is a pre-sale question and from the Ultimate Member support page there is no way to create a ticket as far as i know.
Thus I created the post here…
Another way to phrase the question: is there an option in Ultimate Member Free to create multiple profiles that can be accessed via a profile tab. I ended up with server errors when i tried to do that. Thus the question about Member Tabs Pro which claims to support that but then i need to know whether this will work with the profile completeness extension.
Cheers,
Marcello
this is a pre-sale question and from the Ultimate Member support page there is no way to create a ticket as far as i know. Thus I created the post here…
You need to register (buy the add-on) and then login to:
https://ultimatemember.com/paid-support/
Do the following:
1. enter text into search bar to see if any doc for issue.
2. List of docs will show
3. If non relevant, scroll down below the list of docs and you should see a submit a support ticket button.
4. Click this and fill in the form.
PS: There seems to be no such thing as “pre-sale” questions over there and they are certainly not supposed to be answered here.
I hope this helps,
-
This reply was modified 9 years, 5 months ago by
borisv.
Thank you for your reply!
I was trying to avoid buying a plugin just for a pre-sale question. Especially because UM states the following on all their pricing pages for the extensions (e.g Profile Completeness Extension).
Support
Need help or have a pre-purchase question? Submit a ticket
here
So I guess they changed their mind about support but have not updated the website…
thanks again,
Marcello
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
However, this is a pre-sale question and from the Ultimate Member support page there is no way to create a ticket as far as i know.
Thus I created the post here…
For pro or commercial product support please contact the author directly on their site. That includes pre-sales questions.
https://ultimatemember.com/pre-purchase-question/
As the author is aware, commercial products are not supported in these forums. I’m closing this topic, please take it up there.