Products not importing

Resolved
(@tarrynkopkehotmailcom)
Please could you assist with my product imports.
I have just installed the plugin, run through the set up and tried to add my products to my Facebook store catalogue but its not pulling through.
I have done the error log, please let me know what I can do to resolve the issue?
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facebook_for_woocommerce-2021-03-29-25eb9295a248d2c19014da95737ac1cf.log Delete log

03-29-2021 @ 15:47:08 - Request
Request
method: POST
uri: https://graph.facebook.com/v9.0//items_batch
user-agent: Facebook-for-WooCommerce/2.3.3 (WooCommerce/5.1.0; WordPress/5.7)
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duration: 0.32175s

03-29-2021 @ 15:47:08 - Response
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03-29-2021 @ 15:47:08 - There was an error trying sync products using the Catalog Batch API for job 96800aadfeeefc14f2911cbb3a04236b: OAuthException: (#803) Some of the aliases you requested do not exist: items_batch
Thanks
This topic was modified 5 years, 3 months ago by tarrynkopke@hotmail.com.
The page I need help with: [log in to see the link]
Viewing 4 replies - 1 through 4 (of 4 total)
AJ a11n
(@amandasjackson)

5 years, 3 months ago

Hi @tarrynkopkehotmailcom

If none of the products have synced to Facebook, the most likely reason for this issue is due to the Facebook shop having been set up outside of our plugin’s wizard causing your Facebook page to link to a Facebook catalog other than the one our plugin uses. You can find out more about this configuration issue along with steps for how to address it in this document:

https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-products-are-not-displaying-in-facebook-shop/#two-catalogs

Please let us know how that goes.
Thread Starter tarrynkopke@hotmail.com
(@tarrynkopkehotmailcom)

5 years, 3 months ago
Hi, Thanks so much for the reply.
I have followed the above steps and let the plugin create a new catalog.

I have managed to delete all other catalogs.
I am now getting this error in wordpress:

Heads up! It looks like there was a problem with reconnecting your site to Facebook. Please click here to try again, or get in touch with our support team for assistance.
- This reply was modified 5 years, 3 months ago by tarrynkopke@hotmail.com.
Thread Starter tarrynkopke@hotmail.com
(@tarrynkopkehotmailcom)

5 years, 3 months ago

Hi,
I have run through the whole uninstall process again after receiving the error above.
The products are now pulling through.

Thanks so much for all your assistance.

tijosh
(@tijosh)

5 years, 3 months ago

Thanks for letting us know! We’ll mark this topic as resolved, but feel free to open a new one if you have more questions.
Viewing 4 replies - 1 through 4 (of 4 total)
The topic ‘Products not importing’ is closed to new replies.