Products Not Automatically Syncing

Hello @jaswatts98,

Thank you for reaching out!

We decided to delete the Facebook Catalog and re-set up the connection from scratch, which was successful ie. Pixel is firing events as normal and connection is visible both in the backend and on Facebook. However, now products are not syncing the the catalog. The products will only sync once they have been updated on the backend of Woocommerce. We have over 2000 products that need to be synced, so manually doing this is not an option. Is there a way we can mass update all the products (without actually making any changes) so they can sync with the catalog?

Have you tried manually syncing products from Marketing → Facebook → Product Sync?

Link to image: https://d.pr/i/7Tfs0r

Look forward to hearing back from you.

Hi @jaswatts98

Thanks for your confirmation that even after performing manual sync, the issue still persists.

I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

• System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
• Fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.