Product sorting not working right

  • Resolved mattypartridge17

    (@mattypartridge17)


    5 years, 3 months ago

    Hi,

    I have an issue with the product sorting. When you go-to whisky, for example, it shows all the available whiskies which is what I want. When you go to sort the whiskies by the price it adds in many other products. The same happens on the beer page.

    I can’t work out why it’s doing this if anybody can point me in the right direction on how to fix it that would be great!

    Thanks,

    Matt

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • mother.of.code

    (@imazed)

    The Mother of Code

    5 years, 3 months ago

    This kind of problem is usually caused by a conflict with your theme or with another plugin.
     
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    This is best done on a staging site. That’s a copy of your live site, so you can test things out without making changes to your actual site. Some hosting companies offer a staging site service within their hosting plans. If yours does not, there is a great free plugin that will allow you to build a complete staging site with a few button clicks: https://wordpress.org/plugins/wp-staging.

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Thread Starter mattypartridge17

    (@mattypartridge17)

    5 years, 3 months ago

    That’s great, thank you for your help. I will give that a go.

    mother.of.code

    (@imazed)

    The Mother of Code

    5 years, 3 months ago

    Great! Let us know how it goes – if it doesn’t resolve anything, we’re happy to help out further.

    Plugin Support abwaita a11n

    (@abwaita)

    5 years, 3 months ago

    Hi @mattypartridge17,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)

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