Product Reviews
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The Product Review tab is checked in the global settings however, the dynamic content is not being pulled onto the product page.
I use the Divi builder, but the Reviews are not being pulled via an accordion I am using either, where we have the option to pull the dynamic content into the accordion sections. Divi support has looked into the problem and say it is a Woocommerce problem they cannot fix.
This is a new problem (after the last update) as it used to work fine in that using the regular layout for a product the reviews tab was always next to the description tab and the content used to pull into my accordion.
The page I need help with: [log in to see the link]
Viewing 8 replies - 1 through 8 (of 8 total)
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Hi there!
Do your reviews display properly when tested with Storefront theme and Divi plugins deactivated? If so, that would point to something Divi will need to fix. I’m not seeing any bug reports related to reviews at this time.
Could you please test without Divi and let us know how that works.
Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Hi.
II am not sure about deactivating my Divi theme to test Storefront out. I am worried my entire website will bug out. I am not a developer. I have asked Elegant themes to guide me on this. In the meantime here is the System Status.
### WordPress Environment ### WordPress address (URL): https://flawlessfaces.co.za Site address (URL): https://flawlessfaces.co.za WC Version: 5.6.0 REST API Version: ✔ 5.6.0 WC Blocks Version: ✔ 5.5.1 Action Scheduler Version: ✔ 3.2.1 WC Admin Version: ✔ 2.5.1 Log Directory Writable: ✔ WP Version: 5.8 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_ZA External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.0.33 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version PHP Post Max Size: 8 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.77.0 OpenSSL/1.1.1k SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.31-MariaDB-cll-lve Max Upload Size: 2 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 4.9.2 WC Database Prefix: wp_ Total Database Size: 108.66MB Database Data Size: 102.56MB Database Index Size: 6.10MB wp_woocommerce_sessions: Data: 2.39MB + Index: 0.09MB + Engine MyISAM wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_order_items: Data: 0.03MB + Index: 0.02MB + Engine MyISAM wp_woocommerce_order_itemmeta: Data: 0.19MB + Index: 0.14MB + Engine MyISAM wp_woocommerce_tax_rates: 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Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #8 - /shop/ Basket: #9 - /cart/ Checkout: #10 - /checkout/ My account: #11 - /my-account/ Terms and conditions: #14577 - /delivery-returns-policy/ ### Theme ### Name: Divi Version: 4.10.6 Author URL: http://www.elegantthemes.com Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Complete: 1,451 Oldest: 2021-08-20 15:46:19 +0000 Newest: 2021-09-03 14:58:07 +0000 ### Status report information ### Generated at: 2021-09-03 15:00:14 +00:00Hi @vivbudge,
Thanks for sending over your System Status.
While your WooCommerce and WordPress versions are up to date, you’re running a not recommended PHP Version and you should upgrade to at least PHP version 7.4 or greater. Contact your host that I’m sure will help with that.
You’ll find below WooCommerce Server Recommendations:
https://docs.woocommerce.com/document/server-requirements/
As suggested by my colleague, the best way forward in this case is to try conflict testing https://docs.woocommerce.com/document/how-to-test-for-conflicts/.
Make sure you have a full backup in place of your site and database before making any changes. You could consider using a service like Jetpack or installing a plugin like UpdraftPlus. If something goes wrong it’s nice to know that you can restore your site to the previous state.
Thanks.
Hi@melindahelt I activated StoreFront and the Product reviews do not come up on the product I created. I took screenshots, however cannot upload them here.
All my Woocommerce settings remain the same in that Product Review checkboxes are all ticked.
@rainfallnixfig I will update my PHP Version and see if it makes any difference.
Thank you.
Thanks for getting back @vivbudge.
For now, let’s see how the PHP update goes. We’ll proceed to check the issue from there if it persists.
Let us know how it goes.
Thanks.@abwaita @rainfallnixfig @melindahelt
I have updated the PHP version. The problem persists.
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Counts ### attachment: 1081 custom_css: 1 customize_changeset: 1 et_pb_layout: 13 mc4wp-form: 1 nav_menu_item: 23 oembed_cache: 2 page: 24 post: 4 product: 148 product_variation: 566 project: 1 revision: 717 shop_order: 182 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (21) ### All-in-One WP Migration With Import: by ServMask – 6.77 Code Snippets: by Code Snippets Pro – 2.14.1 Facebook for WooCommerce: by Facebook – 2.6.4 Google Ads & Marketing by Kliken: by Kliken – 1.0.7 Loginizer: by Softaculous – 1.6.7 Mailchimp for WooCommerce: by Mailchimp – 2.5.2 MC4WP: Mailchimp for WordPress: by ibericode – 4.8.6 Monarch Plugin: by Elegant Themes – 1.4.14 Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): by WebToffee – 2.1.0 Really Simple SSL: by Really Simple Plugins – 5.1.0 Widget CSS Classes: by Jory Hogeveen – 1.5.4.1 PayGate PayWeb3 plugin for WooCommerce: by PayGate (Pty) Ltd – 1.4.3 WooCommerce PayFast Gateway: by 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Graham – 3.6 Really Simple CAPTCHA: by Takayuki Miyoshi – 2.1 Social Media and Share Icons (Ultimate Social Media): by UltimatelySocial – 2.6.7 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.16.61 WooCommerce Admin: by WooCommerce – 2.6.1 WooCommerce Helper: by WooCommerce – 1.7.2 – Network enabled WooCommerce PayFast Gateway: by WooThemes – 1.3.1 WP-Optimize - Clean, Compress, Cache: by David Anderson Ruhani Rabin Team Updraft – 3.1.12 WP Content Copy Protection & No Right Click: by wp-buy – 3.4.1 WP Maintenance Mode: by Designmodo – 2.4.1 YITH WooCommerce Catalog Mode: by YITH – 2.0.16 YITH WooCommerce Frequently Bought Together: by YITH – 1.5.0 ### Dropin Plugins (1) ### maintenance.php: maintenance.php ### Settings ### API Enabled: – Force SSL: – Currency: ZAR (R) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #8 - /shop/ Basket: #9 - /cart/ Checkout: #10 - /checkout/ My account: #11 - /my-account/ Terms and conditions: #14577 - /delivery-returns-policy/ ### Theme ### Name: Divi Version: 4.10.6 Author URL: http://www.elegantthemes.com Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Complete: 1,467 Oldest: 2021-09-03 15:05:34 +0000 Newest: 2021-09-09 12:12:07 +0000 ### Status report information ### Generated at: 2021-09-09 12:30:35 +00:00Hi @vivbudge,
Thanks for updating your PHP version.
From what you describe the issue may be caused by a conflict on your site. Changing just the theme is not enough you’ll want to deactivate all plugins except WooCommerce and check to see if it works. If so, go ahead and slowly re-enable the theme first and check again, then all other plugins one at a time until you find out which one is causing trouble.
You can read more about plugin and theme conflicts in the documentation here:
https://docs.woocommerce.com/document/woocommerce-self-service-guide/
If you can’t do the conflict test on your live site, I’d recommend creating a staging site. If your host doesn’t offer that option, we recommend WP Staging for quickly spinning up a new test site: https://wordpress.org/plugins/wp-staging
Thanks.
Hi there,
We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.
Viewing 8 replies - 1 through 8 (of 8 total)
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