Hi @sydneyledsigns,
Have you modified or overriden the single-product.php file?
I would recommend testing by switching to another theme (like the default Twenty Twenty-One theme) to see if the issue persists.
If the issue doesn’t persist on a different theme, you could check with your theme author.
* You can find more info on the test above in this guide: https://docs.woocommerce.com/document/how-to-test-for-conflicts/
Thanks.
Thank you for your reply @abwaita .
I have not modified or overriden the single-product.php file,neither all the source files of woocommerce.And the plugin version is 5.5.1.
I just worry about switching theme may cause some unexpected issues when switching back,are there any other suggestions or ways to locate errors?
Thanks again for your help.
Hi @sydneyledsigns,
I have not modified or overriden the single-product.php file,neither all the source files of woocommerce.And the plugin version is 5.5.1.
Thank you for confirming!
I just worry about switching theme may cause some unexpected issues when switching back,are there any other suggestions or ways to locate errors?
Normally, it is possible to switch to a different theme and then switch back without losing any content/settings, although it’s always a good idea to make sure you have a recent backup of your site.
If you prefer not to do this on your live site – you can run such tests on a staging site. If you don’t have one and your host doesn’t supply a staging site either – you can create a staging site using a plugin like WP Staging
If you see some errors/issues with your theme but not with the default Storefront theme – I’d suggest reporting those to the support team of your theme.
I hope this helps!
Thanks for your help sincerely! @grigaswp
I access to the themes page of Appearance,then use live preview function of the default theme Twenty Twenty-one,and there is nothing wrong on product page,the issue doesn’t persist.
Now i going to report this to the theme author and looking for support.
Thank you for your professional advice and help,best wishes! @abwaita @grigaswp
You’re welcome @sydneyledsigns.
Glad to hear you found the issue and you’re able to proceed further from here.
If you have any other questions, please feel free to create a new thread.
Thanks.