• Resolved sydneyledsigns

    (@sydneyledsigns)


    Hi there, I got a problem with Woocommerce product page,there was not layout on the single product page.
    I have checked the plugin files woocommerce/assets/css/woocommerce-layout.css,it was active,but seems did not work on product page. The link will show the problem.

    Please give me some help to fix this,thanks.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support abwaita a11n

    (@abwaita)

    Hi @sydneyledsigns,

    Have you modified or overriden the single-product.php file?

    I would recommend testing by switching to another theme (like the default Twenty Twenty-One theme) to see if the issue persists.
    If the issue doesn’t persist on a different theme, you could check with your theme author.

    * You can find more info on the test above in this guide: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Thanks.

    Thread Starter sydneyledsigns

    (@sydneyledsigns)

    Thank you for your reply @abwaita .

    I have not modified or overriden the single-product.php file,neither all the source files of woocommerce.And the plugin version is 5.5.1.

    I just worry about switching theme may cause some unexpected issues when switching back,are there any other suggestions or ways to locate errors?

    Thanks again for your help.

    Plugin Support Grigorij S. a11n

    (@grigaswp)

    Hi @sydneyledsigns,

    I have not modified or overriden the single-product.php file,neither all the source files of woocommerce.And the plugin version is 5.5.1.

    Thank you for confirming!

    I just worry about switching theme may cause some unexpected issues when switching back,are there any other suggestions or ways to locate errors?

    Normally, it is possible to switch to a different theme and then switch back without losing any content/settings, although it’s always a good idea to make sure you have a recent backup of your site.

    If you prefer not to do this on your live site – you can run such tests on a staging site. If you don’t have one and your host doesn’t supply a staging site either – you can create a staging site using a plugin like WP Staging

    If you see some errors/issues with your theme but not with the default Storefront theme – I’d suggest reporting those to the support team of your theme.

    I hope this helps!

    Thread Starter sydneyledsigns

    (@sydneyledsigns)

    Thanks for your help sincerely! @grigaswp

    I access to the themes page of Appearance,then use live preview function of the default theme Twenty Twenty-one,and there is nothing wrong on product page,the issue doesn’t persist.
    Now i going to report this to the theme author and looking for support.

    Thank you for your professional advice and help,best wishes! @abwaita @grigaswp

    Plugin Support abwaita a11n

    (@abwaita)

    You’re welcome @sydneyledsigns.

    Glad to hear you found the issue and you’re able to proceed further from here.

    If you have any other questions, please feel free to create a new thread.

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)

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