Product Listing Error

Resolved Jalis Mahmud Nabil
(@jmnabil)

5 years, 4 months ago

Hi,
I received an email with the title “Your Site is Experiencing a Technical Issue”. Then there have been some problems on my site.
Error details are here.

The problems I am facing are,
1. When I tried to add a new product, the “Product Description” Box’s block editor is missing. https://prnt.sc/w0o3eg

2. When I click on the “Set product image” button to add a product image, it brings up a page like this. https://prnt.sc/w0o4i0
From here, after uploading the image, there is no option to insert the image in the product details as a product image. When I go back, all data is cleared from the product creation page. Which has never happened before.

I can’t add products to my site. I’m facing these problems. How to solve it?

What should I do now?

Thanks

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Support

Ross V. a11n

(@rossviviano)

Automattic Happiness Engineer

5 years, 4 months ago

Hi there!

Thanks for the organized and detailed message, first of all 🙂

Could you copy and paste your site’s system status report into this thread? You can get it from your dashboard by going to WooCommerce—> Status.

Looking forward to hearing from you!

Ross

Thread Starter

Jalis Mahmud Nabil

(@jmnabil)

5 years, 4 months ago


### WordPress Environment ###

WordPress address (URL): https://***.xyz
Site address (URL): https://***.xyz
WC Version: 4.8.0
REST API Version: ✔ 4.8.0
WC Blocks Version: ✔ 3.8.1
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.7.3
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WP Version: 5.6
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WP Debug Mode: –
WP Cron: ✔
Language: en_US
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PHP Time Limit: 300
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OpenSSL/1.1.1h

SUHOSIN Installed: –
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Hide errors from visitors: ✔

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Redux: by Redux.io + Dovy Paukstys – 4.1.23
SoftTech-IT bKash, Rocket, Nagad: by Md Toriqul Mowla Sujan – 2.2 – Installed version not tested with active version of WooCommerce 4.0
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### Settings ###

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Force SSL: –
Currency: BDT (৳ )
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
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featured (featured)
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### WC Pages ###

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Name: Diza Child
Version: 1.0
Author URL: https://thembay.com/
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Parent Theme Name: Diza
Parent Theme Version: 1.1.1
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### Templates ###

Overrides: diza/woocommerce/cart/cart.php
diza/woocommerce/cart/cross-sells.php
diza/woocommerce/cart/mini-cart.php
diza/woocommerce/checkout/form-checkout.php
diza/woocommerce/content-product.php
diza/woocommerce/content-single-product.php
diza/woocommerce/content-widget-product.php
diza/woocommerce/global/breadcrumb.php
diza/woocommerce/global/form-login.php
diza/woocommerce/global/wrapper-end.php
diza/woocommerce/global/wrapper-start.php
diza/woocommerce/loop/add-to-cart.php
diza/woocommerce/loop/loop-end.php
diza/woocommerce/loop/loop-start.php
diza/woocommerce/loop/orderby.php
diza/woocommerce/loop/pagination.php
diza/woocommerce/loop/rating.php
diza/woocommerce/myaccount/form-login.php
diza/woocommerce/single-product/meta.php
diza/woocommerce/single-product/product-image.php
diza/woocommerce/single-product/rating.php
diza/woocommerce/single-product/related.php
diza/woocommerce/single-product/stock.php
diza/woocommerce/single-product/tabs/additional-information.php
diza/woocommerce/single-product/tabs/description.php
diza/woocommerce/single-product/tabs/tabs.php
diza/woocommerce/single-product/up-sells.php
diza/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0

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Oldest: 2020-11-11 19:10:17 +0600
Newest: 2020-12-11 22:12:41 +0600

Plugin Support

Ross V. a11n

(@rossviviano)

Automattic Happiness Engineer

5 years, 4 months ago

Hi again,

Thanks for sending that over to us! Let’s make sure that nothing is conflicting with WooCommerce here (which I believe to be the issue).

To test, first, you’ll want to change the theme on your site to Storefront, then test. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you. If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one to see where the issue is coming from. If you don’t want to test on your live site, then create a staging site using a plugin called WP Staging.

Let us know how this goes!

Ross

Thread Starter

Jalis Mahmud Nabil

(@jmnabil)

5 years, 4 months ago

Thanks for your response. I tried all those methods. But it’s not working. Is there any option or any code to solve it?

Thanks

Thread Starter

Jalis Mahmud Nabil

(@jmnabil)

5 years, 4 months ago

Can anyone help me?

Plugin Support

Senff – a11n

(@senff)

5 years, 4 months ago

Hey @jmnabil

Can you confirm that the problems are still there when your site is on a default theme (such as Storefront or TwentyTwenty) and all plugins (except WooCommerce) are deactivated?

Plugin Support

Ross V. a11n

(@rossviviano)

Automattic Happiness Engineer

5 years, 4 months ago

Hi again,

We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions!

Best,

Ross

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Product Listing Error’ is closed to new replies.

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