Product image not showing

  • Resolved gobelin20

    (@gobelin20)


    6 years ago

    Product image does not appear on site pages. Also, the image is not displayed in administration when I upload the product image. The message below the product image is that I can change or delete the image – but it is not visible.

    I started working with Astra wp theme templates. When I recognized the problem I tried with the basic themes (Twenty Twenty and Storefront) but the product images do not appear in this themes too.

    I show all sections of the site where the image is not displayed:

    View post on imgur.com

    Any idea what to do and how to solve is this problem with WooCommerce?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Tseten a11n

    (@tibetanitech)

    6 years ago

    Hi @gobelin20!

    I understand your product images are not displaying on the site even after uploading it as a featured image and the image also doesn’t display when you edit the product.

    Can you navigate to WP-Admin > Media Library and check if the images are displaying there?

    Also, can you share the following information:

    1) Could you please paste a copy of your site’s System Status here? You can find it via WooCommerce > Status.

    2) Open up the developer console in your browser, and take a screenshot of the error that likely appears after trying to unsuccessfully add a featured image.

    – Here is a guide for using the console in Chrome: https://developers.google.com/web/tools/chrome-devtools/console/

    – And then I recommend https://snag.gy for easily sharing screenshots.

    Thanks!

    Thread Starter gobelin20

    (@gobelin20)

    6 years ago

    Yes, the images are displayed in the Media Library.

    Also, I add screenshot of the site’s System Status:
    https://snipboard.io/DlfQX8.jpg

    …and screenshot of the error that appears in Console when I add a featured image (Product Image):
    https://snipboard.io/2sL0JG.jpg

    Thanks!

    • This reply was modified 6 years ago by gobelin20.
    Plugin Support Senff – a11n

    (@senff)

    6 years ago

    This may be due to an issue with your site’s security/SSL certificate. Are you able to share a link to your site so we can take a better look at it?

    Thread Starter gobelin20

    (@gobelin20)

    6 years ago

    Your guess was good. I activated Cloudflare with free shared SSL certificate and now it’s ok. The pictures came up

    Thank you

Viewing 4 replies - 1 through 4 (of 4 total)

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