Product gallery is missing
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Hello,
Product gallery images is missing from the Product detail page.. I tried by different themes and by disable all plugin but no effect.
http://stagingwp.reflectfitness.asia/product/asadi-women-dress-web-copy/
This is the product detail page. Please check and let me know asap.Thanks
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Hello,
As a first step, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Just in case, here is our documentation page about adding product images and galleries: https://docs.woocommerce.com/document/adding-product-images-and-galleries/
Hi @garimagarg
We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.
This is the system report.. please look in to it and revert asap
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236 classes: 38 custom_css: 2 episodes: 189 nav_menu_item: 6 page: 20 post: 30 product: 39 product_variation: 86 revision: 185 shop_order: 44 shop_order_refund: 3 smart-custom-fields: 3 wp_block: 1 ### Security ### Secure connection (HTTPS): ❌ Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates. Hide errors from visitors: ✔ ### Active Plugins (15) ### All in One SEO: by All in One SEO Team – 4.1.3.1 All-in-One WP Migration: by ServMask – 7.45 Categories Images: by Muhammad El Zahlan – 3.0.1 Classic Editor: by WordPress Contributors – 1.6.2 Custom Post Type UI: by WebDevStudios – 1.9.2 WP_List_Table Class Example: by Collins Agbonghama – 1.0 Media File Renamer: by Jordy Meow – 5.2.4 Post Duplicator: by Metaphor Creations – 2.23 Smart Custom Fields: by inc2734 – 4.1.5 Social Warfare - Pro: by Warfare Plugins – 4.3.0 Social Warfare: by Warfare Plugins – 4.3.0 WooCommerce: by Automattic – 5.5.2 (update to version 5.6.0 is available) WP File Manager: by mndpsingh287 – 7.1.2 ProfilePress: by ProfilePress Team – 3.1.16 WPFront User Role Editor: by Syam Mohan – 2.14.4 ### Inactive Plugins (7) ### Akismet Anti-Spam: by Automattic – 4.1.10 Copy & Delete Posts: by Copy Delete Posts – 1.1.7 Hello Dolly: by Matt Mullenweg – 1.7.2 New User Approve: by NewUserApprove – 1.9.1 Product Gallery Slider for WooCommerce: by codeixer – 2.1.3 Profile Extra Fields by BestWebSoft: by BestWebSoft – 1.2.2 WP Super Cache: by Automattic – 1.7.4 ### Settings ### API Enabled: – Force SSL: – Currency: SGD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #120 - /shop/ Cart: #121 - /cart/ Checkout: #122 - /checkout/ My account: #123 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: E3Fitness Version: 1.2 Author URL: https://wordpress.org/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Canceled: 1 Oldest: 2021-08-06 09:34:56 +0000 Newest: 2021-08-06 09:34:56 +0000 Complete: 32 Oldest: 2021-07-29 04:09:38 +0000 Newest: 2021-08-24 05:36:21 +0000 Pending: 3 Oldest: 2021-08-24 05:50:13 +0000 Newest: 2021-08-25 05:35:13 +0000 ### Status report information ### Generated at: 2021-08-24 05:41:40 +00:00Hi @garimagarg,
I’ve checked your product page and can see that the product image is linking to the default WooCommerce placeholder png image:
http://stagingwp.reflectfitness.asia/wp-content/uploads/woocommerce-placeholder-600×600.png
You’d want to link to the correct URL in order for the image to display in the gallery. More details on how to set the product image here: https://docs.woocommerce.com/document/adding-product-images-and-galleries/.
Thanks.
Hello,
I have uploaded the images in some products but its showing only 1 image. not showing gallery.
Thanks for getting back.
We’d like to take a closer look into this.
Could you kindly share the following:
* A link to a product you’ve added gallery images to
* A screenshot of where you’ve added these images on the backendThanks.
http://stagingwp.reflectfitness.asia/product/asadi-women-dress-web-copy/
In this product featured image and gallery images both are added but still showing the placeholder image.
Please check attached screenshot.
Hi @garimagarg,
Thanks for sharing the link to the product page.
It looks like the prnt.sc screenshot is not working as expected. Can you please try again? We recommend snipboard.io for easily sharing screenshots.
Thanks.
Thanks for the screenshot @garimagarg.
If the product image and gallery images are for the product you shared earlier (http://stagingwp.reflectfitness.asia/product/asadi-women-dress-web-copy/), it would seem that there’s some sort of a conflict preventing them from showing on the product page.
Thus, could you kindly try doing a conflict test to see if you can identify the cause of the issue? Here’s the conflict testing guide – https://docs.woocommerce.com/document/how-to-test-for-conflicts/
Let us know how it goes.
Thanks.Hello,
I have tried by disable the plugin and also by changing the theme. But it still showing the placeholder image.
Can you please rectify it?Thanks
Hi @garimagarg
I have tried by disable the plugin and also by changing the theme. But it still showing the placeholder image.
That’s odd!
You have 15 plugins, please disable all of them except WooCommerce and then please change the theme to Storefront or Twenty Twenty temporarily and see if that resolves the issue.
Look forward to your reply.
Hi,
We’ve not heard back from you in a while, so I’m marking this thread as resolved.Hopefully, the above info is helpful and you’ll be able to test further and find the cause of the issue.
If you have further questions, please feel free to open a new topic.
Thanks.
The topic ‘Product gallery is missing’ is closed to new replies.
