Viewing 13 replies - 1 through 13 (of 13 total)
  • Hello,

    As a first step, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Just in case, here is our documentation page about adding product images and galleries: https://docs.woocommerce.com/document/adding-product-images-and-galleries/

    Hi @garimagarg

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

    Thread Starter garimagarg

    (@garimagarg)

    This is the system report.. please look in to it and revert asap

    
    ### WordPress Environment ###
    
    WordPress address (URL): http://stagingwp.reflectfitness.asia
    Site address (URL): http://stagingwp.reflectfitness.asia
    WC Version: 5.5.2
    REST API Version: ✔ 5.5.2
    WC Blocks Version: ✔ 5.3.3
    Action Scheduler Version: ✔ 3.2.1
    WC Admin Version: ✔ 2.4.4
    Log Directory Writable: ✔
    WP Version: 5.8
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: ✔
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: nginx/1.14.0
    PHP Version: 7.2.24-0ubuntu0.18.04.8
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.58.0
    OpenSSL/1.1.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.51-log
    Max Upload Size: 2 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.0.0
    WC Database Prefix: wp_
    Total Database Size: 14.09MB
    Database Data Size: 9.07MB
    Database Index Size: 5.02MB
    wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    courses: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    post_likes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    subscription: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    user_class_relationship: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_aioseo_posts: Data: 0.31MB + Index: 0.02MB + Engine InnoDB
    wp_cart: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_challenge: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_chat_history: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_community: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_device: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_help_center: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_membership_category: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_notification: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_options: Data: 2.02MB + Index: 0.06MB + Engine InnoDB
    wp_postmeta: Data: 2.31MB + Index: 2.75MB + Engine InnoDB
    wp_posts: Data: 2.41MB + Index: 0.22MB + Engine InnoDB
    wp_ppress_forms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_ppress_formsmeta: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    wp_ppress_meta_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_prflxtrflds_fields_id: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_prflxtrflds_fields_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_prflxtrflds_field_values: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_prflxtrflds_roles_and_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_prflxtrflds_roles_id: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_prflxtrflds_user_field_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_prflxtrflds_user_roles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_reach_us: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_swp_analytics: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.13MB + Index: 0.08MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_usermeta: Data: 0.28MB + Index: 0.27MB + Engine InnoDB
    wp_users: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
    wp_user_deliver_address: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_user_invite: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpfront_ure_login_redirect: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpfront_ure_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 236
    classes: 38
    custom_css: 2
    episodes: 189
    nav_menu_item: 6
    page: 20
    post: 30
    product: 39
    product_variation: 86
    revision: 185
    shop_order: 44
    shop_order_refund: 3
    smart-custom-fields: 3
    wp_block: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ❌
    					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔
    
    ### Active Plugins (15) ###
    
    All in One SEO: by All in One SEO Team – 4.1.3.1
    All-in-One WP Migration: by ServMask – 7.45
    Categories Images: by Muhammad El Zahlan – 3.0.1
    Classic Editor: by WordPress Contributors – 1.6.2
    Custom Post Type UI: by WebDevStudios – 1.9.2
    WP_List_Table Class Example: by Collins Agbonghama – 1.0
    Media File Renamer: by Jordy Meow – 5.2.4
    Post Duplicator: by Metaphor Creations – 2.23
    Smart Custom Fields: by inc2734 – 4.1.5
    Social Warfare - Pro: by Warfare Plugins – 4.3.0
    Social Warfare: by Warfare Plugins – 4.3.0
    WooCommerce: by Automattic – 5.5.2 (update to version 5.6.0 is available)
    WP File Manager: by mndpsingh287 – 7.1.2
    ProfilePress: by ProfilePress Team – 3.1.16
    WPFront User Role Editor: by Syam Mohan – 2.14.4
    
    ### Inactive Plugins (7) ###
    
    Akismet Anti-Spam: by Automattic – 4.1.10
    Copy & Delete Posts: by Copy Delete Posts – 1.1.7
    Hello Dolly: by Matt Mullenweg – 1.7.2
    New User Approve: by NewUserApprove – 1.9.1
    Product Gallery Slider for WooCommerce: by codeixer – 2.1.3
    Profile Extra Fields by BestWebSoft: by BestWebSoft – 1.2.2
    WP Super Cache: by Automattic – 1.7.4
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: SGD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #120 - /shop/
    Cart: #121 - /cart/
    Checkout: #122 - /checkout/
    My account: #123 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: E3Fitness
    Version: 1.2
    Author URL: https://wordpress.org/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Canceled: 1
    Oldest: 2021-08-06 09:34:56 +0000
    Newest: 2021-08-06 09:34:56 +0000
    
    Complete: 32
    Oldest: 2021-07-29 04:09:38 +0000
    Newest: 2021-08-24 05:36:21 +0000
    
    Pending: 3
    Oldest: 2021-08-24 05:50:13 +0000
    Newest: 2021-08-25 05:35:13 +0000
    
    ### Status report information ###
    
    Generated at: 2021-08-24 05:41:40 +00:00
    
    Mirko P.

    (@rainfallnixfig)

    Hi @garimagarg,

    I’ve checked your product page and can see that the product image is linking to the default WooCommerce placeholder png image:

    http://stagingwp.reflectfitness.asia/wp-content/uploads/woocommerce-placeholder-600×600.png

    You’d want to link to the correct URL in order for the image to display in the gallery. More details on how to set the product image here: https://docs.woocommerce.com/document/adding-product-images-and-galleries/.

    Thanks.

    Thread Starter garimagarg

    (@garimagarg)

    Hello,

    I have uploaded the images in some products but its showing only 1 image. not showing gallery.

    Plugin Support abwaita a11n

    (@abwaita)

    Thanks for getting back.

    We’d like to take a closer look into this.

    Could you kindly share the following:
    * A link to a product you’ve added gallery images to
    * A screenshot of where you’ve added these images on the backend

    Thanks.

    Thread Starter garimagarg

    (@garimagarg)

    http://stagingwp.reflectfitness.asia/product/asadi-women-dress-web-copy/

    In this product featured image and gallery images both are added but still showing the placeholder image.

    https://prnt.sc/1qjdxt1

    Please check attached screenshot.

    Mirko P.

    (@rainfallnixfig)

    Hi @garimagarg,

    Thanks for sharing the link to the product page.

    It looks like the prnt.sc screenshot is not working as expected. Can you please try again? We recommend snipboard.io for easily sharing screenshots.

    Thanks.

    Thread Starter garimagarg

    (@garimagarg)

    Hello,

    https://snipboard.io/pwmSJz.jpg

    Please check this screenshot.

    thanks

    Plugin Support abwaita a11n

    (@abwaita)

    Thanks for the screenshot @garimagarg.

    If the product image and gallery images are for the product you shared earlier (http://stagingwp.reflectfitness.asia/product/asadi-women-dress-web-copy/), it would seem that there’s some sort of a conflict preventing them from showing on the product page.

    Thus, could you kindly try doing a conflict test to see if you can identify the cause of the issue? Here’s the conflict testing guide – https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Let us know how it goes.
    Thanks.

    Thread Starter garimagarg

    (@garimagarg)

    Hello,

    I have tried by disable the plugin and also by changing the theme. But it still showing the placeholder image.
    Can you please rectify it?

    Thanks

    Plugin Support Sol J. a11n

    (@solstudioim)

    Hi @garimagarg

    I have tried by disable the plugin and also by changing the theme. But it still showing the placeholder image.

    That’s odd!

    You have 15 plugins, please disable all of them except WooCommerce and then please change the theme to Storefront or Twenty Twenty temporarily and see if that resolves the issue.

    Look forward to your reply.

    Plugin Support abwaita a11n

    (@abwaita)

    Hi,
    We’ve not heard back from you in a while, so I’m marking this thread as resolved.

    Hopefully, the above info is helpful and you’ll be able to test further and find the cause of the issue.

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 13 replies - 1 through 13 (of 13 total)

The topic ‘Product gallery is missing’ is closed to new replies.