Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Riaan K.

    (@riaanknoetze)

    Hi there,

    This is typically caused by a plugin/theme conflict. To test for that, are you still experiencing the same issue after deactivating all of your plugins (except WooCommerce) and switching to the default Twenty Seventeen theme?

    Thread Starter masurana

    (@masurana)

    Sir,
    I checked all the plugins by deactive and found that there is no plugin reason for this issue. Would you please help me to solve this issue?
    Thank you .

    Thread Starter masurana

    (@masurana)

    Issue solved by update woocommerce.

    *Should it’s necessary to “Run the updater” for woocommerce data
    update,which is shown after updating woocommerce plugin. If there is
    possibility of damage data to do this? Because it’s recommend to take
    database backup before do this.
    Please suggest.

    Plugin Contributor Julia Amosova

    (@jamosova)

    Hi @masurana,

    Glad to hear you got the initial issue resolved by updating WooCommerce. As far as updating database – yes, it is required so that your site works as expected. Please refer to the guide below on different tools we recommend for backing up the site:

    https://docs.woocommerce.com/document/how-to-update-woocommerce/#section-1

    Plugin Contributor Julia Amosova

    (@jamosova)

    Hi @masurana,

    Looks like you are all set for now so I am going to mark this thread as Resolved. Feel free to connect with us again should you have any additional questions!

Viewing 5 replies - 1 through 5 (of 5 total)

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