Plugin Support
Fernando a11n
(@fhaps)
Automattic Happiness Engineer
@asmadahmani That is a strange error indeed. Can you share more details about how the English site was created? Are you using a special plugin for that? Were the English products created automatically by duplicating the ones on the Dutch site?
That might give us a few clues about what is wrong with those products.
Additionally, you might test whether the same issue occurs when manually creating a brand new product from scratch, on the English site. Do you see the same thing when creating a product manually?
Hello Fernando,
I used Polylang to add two languages on the website.
And I imported the products via an XML Feed using the plugin ‘WP all Import’.
I asked the supplier to create two feeds, and add an extra characteristic ‘language’.
So I imported the products using two feeds which only differ in languages.
Only in this way I was able to import the products on the Dutch and English side.
I just tested what you proposed. So I have created a new product in English and there the issue doesn’t occur.
Thank you!
Plugin Support
Fernando a11n
(@fhaps)
Automattic Happiness Engineer
So I have created a new product in English and there the issue doesn’t occur.
This likely indicates the the issue lays with the import process. Either the data in the file imported was corrupted or something failed at the time these products were created which caused them to present this issue.
I would reach out to the team behind the import plugin you used to see if they can offer any assistance.
