• Resolved bjoern77

    (@bjoern77)


    Hello,
    I use the Neve theme and also the plugin. When I installed version 0.10 or 0.9 of the plugin, I can no longer access the costomizer from the Neve Theme. If I install Verison 0.8 I can access the costomizer again. Can you please check where the problem could be.
    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author EverPress

    (@everpress)

    Hi there!

    Thanks for your feedback!

    There were some significant changes in 0.10. Do you get any error message if you try to access the customizer?

    Thread Starter bjoern77

    (@bjoern77)

    Hello,
    yes I get an error message displayed. But only in the Firefox browser. Displaying the error message takes a very, very long time in Firefox. Vivaldi or Microsoft Edge unfortunately do not show me this error message. Here is the exact wording:

    There was a critical error on your website. Please check the inbox of your website administrator email address for more information.

    Today there was an update of the Neve Theme to version 6.0.1 but there are problems with that too. I need to go back to the Local Google Fonts0.8 plugin version for everything to work.

    Unfortunately I can’t say more than that.
    Many greetings.

    Plugin Author EverPress

    (@everpress)

    Thanks,

    Please share the original Google address, Browser version and WordPress version for further checks.

    Best Regards

    Plugin Author EverPress

    (@everpress)

    Hey there!

    Please update to 0.11. You maybe have to clear all loaded fonts first.

    Best Regards

    Xaver from EverPress

    Thread Starter bjoern77

    (@bjoern77)

    Hello Xaver,
    I first deleted the loaded fonts. Then updated to version 0.11. After that, called the Customizer successfully. Then I hosted the fonts locally again. Once again checked the customizer. No problems. And finally updated Neve to version 3.3.3. Now everything works fine again. Thanks for your work.
    Many greetings

    Plugin Author EverPress

    (@everpress)

    That’s great! Thanks for the update.

    Don’t forget to rate if you’re happy with the plugin!

Viewing 6 replies - 1 through 6 (of 6 total)

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