problems purging the cache

  • Resolved fabio.vito83

    (@fabiovito83)


    5 years, 4 months ago

    Dear Support,

    I am contacting you following the new release of SG Optimizer and cache flush.

    I have contacted you some days ago because I have a plugin (Userlike) that is loaded based on a serial key added in the plugin setting. Following an update of the userlike plugin i had to replace the serial key. For some reasons SG Optimizer keep loading Userlike with the old serial key. It looks like that SG takes the old serial key from the cache while combining JS.

    Following my ticket you released a new SG Optimizer version. I was happy to upgrade the SG Optimizer plugin and and finally solve the problem however, I have realized that the new release does not solve the issue. The old key is still passed although i flushed the cache level 1,2 and 3 and cloudflare.
    Could you please verify the situation, I believe that something is still not working fine with SG Optimizer.

    Thank you in advance, any help is appreciated.

    Fabio.

    The page I need help with: [log in to see the link]

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  • Plugin Author Hristo Pandjarov

    (@hristo-sg)

    SiteGround Representative

    5 years, 4 months ago

    Please, contact your other plugin developers. They are modifying content without triggering the proper hooks or something else is cached on their end. If you purge the cache on SGO and manually purge it on Cloudflare account there is nothing more to do. SGO is working just fine, please check your plugin and get a developer for more detailed assistance. If they detect any issue with SGO, please provide us with exact information since so far everything is working as supposed.

Viewing 1 replies (of 1 total)

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