Problemas con Andorra

Resolved tuwebaunclick
(@tuwebaunclick)

5 years, 11 months ago

Hello I have a problem. When Andorra is selected as Country, it does not assign the configured shipment, it indicates that there is no transport for this site. With the rest of the countries it seems that it works but Andorra does not. What can be done to fix it? Thank you.

The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 17 total)

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Plugin Support Marta Borówka
(@martapaw)

5 years, 11 months ago

Hello @tuwebaunclick,

Could you please send here the screenshots of the settings page:
– Shipping zones, the main page: wp-admin/admin.php?page=wc-settings&tab=shipping
– Shipping zones (when you have added the Flexible Shipping method e.g. http://wpdesk.me/mp/f46la.png),
– Flexible Shipping method page, e.g. http://wpdesk.me/mp/xpqxw.png,
– Flexible Shipping method with the rules, e.g. http://wpdesk.me/mp/2dsdi.png

It will help us to check where is the problem.

Best regards,
Marta

Thread Starter tuwebaunclick
(@tuwebaunclick)

5 years, 11 months ago

Of course, I have attached screenshots.
http://www.pruebas.tuwebaunclick.com/wp-content/uploads/2020/05/Captura-de-pantalla-2020-05-25-a-las-11.25.16.png

http://www.pruebas.tuwebaunclick.com/wp-content/uploads/2020/05/Captura-de-pantalla-2020-05-25-a-las-11.25.34.png

http://www.pruebas.tuwebaunclick.com/wp-content/uploads/2020/05/Captura-de-pantalla-2020-05-25-a-las-11.25.45.png

http://www.pruebas.tuwebaunclick.com/wp-content/uploads/2020/05/Captura-de-pantalla-2020-05-25-a-las-11.26.11.png

Thank you

Plugin Support Marta Borówka
(@martapaw)

5 years, 11 months ago

@tuwebaunclick,

The links don’t work. Maybe try to use Lightshow.

Best regards,
Marta

Thread Starter tuwebaunclick
(@tuwebaunclick)

5 years, 11 months ago

Greate.

https://prntscr.com/snbazn
https://prntscr.com/snbavv
https://prntscr.com/snbatf
https://prntscr.com/snbaqf
Plugin Support Marta Borówka
(@martapaw)

5 years, 11 months ago
@tuwebaunclick,

Did you add the weight to your products?
e.g. http://wpdesk.me/mp/peioy.png

Best regards,
Marta
- This reply was modified 5 years, 11 months ago by Marta Borówka.
Thread Starter tuwebaunclick
(@tuwebaunclick)

5 years, 11 months ago

Yeah right.
If in general with the rest of the countries it works well, but it only fails with Andorra, because it defaults to the price of the pesos of Europe.

Thread Starter tuwebaunclick
(@tuwebaunclick)

5 years, 11 months ago

I have tried on 2 different websites to see if it was a configuration issue, but on the 2 websites only Andorra fails

Plugin Support Marta Borówka
(@martapaw)

5 years, 11 months ago

@tuwebaunclick,

Please let me know did you add the shipping methods from your screenshots and weight to products on this website: http://www.pruebas.tuwebaunclick.com/?
I ask because I am not able to check any shipping method for Spain or other countries on the Checkout page.

Best regards,
Marta

Thread Starter tuwebaunclick
(@tuwebaunclick)

5 years, 11 months ago

Yes, you just added it to this article, I send you screenshots of your configuration
http://www.pruebas.tuwebaunclick.com/producto/werwert/

https://prntscr.com/sne445

Plugin Support Marta Borówka
(@martapaw)

5 years, 11 months ago

@tuwebaunclick,

you need to add the weight: http://wpdesk.me/mp/f7b35.png

Best regards,
Marta

Thread Starter tuwebaunclick
(@tuwebaunclick)

5 years, 11 months ago

Well, in this case I will not take into account the weight, if not the dimensions, the weight does not affect the carrier’s price.

Plugin Support Marta Borówka
(@martapaw)

5 years, 11 months ago

@tuwebaunclick,

You chose here the rules based on weight: https://prnt.sc/snbaqf, so the weight must be added to the product to see the shipping method in the cart/checkout page.

Best regards,
Marta

Thread Starter tuwebaunclick
(@tuwebaunclick)

5 years, 11 months ago

He is right, I am going to shop and tell him. Thank you

Thread Starter tuwebaunclick
(@tuwebaunclick)

5 years, 11 months ago

Ok, so I will explain the case in question that is giving the problem.
I attach all the captures, from the configuration of the product to the configuration of the transport method of Andorra and Europe, which is the one that appears in the place of Andorra.

https://prntscr.com/snz3ld
https://prntscr.com/snz40d
https://prntscr.com/snz4dj
https://prntscr.com/snz4q2
https://prntscr.com/snz510

Europe
https://prntscr.com/snz5we
https://prntscr.com/snz6g7
https://prntscr.com/snz77v
https://prntscr.com/snz7dn
Plugin Support Marta Borówka
(@martapaw)

5 years, 11 months ago
@tuwebaunclick,

Thank you.

You need to change Andorra above Europa in the Shipping zones page: http://wpdesk.me/mp/qp3b0.png

That’s why you see the rate for Europe, the WooCommerce get first settings for Europe (Andora is a part of Europe, so WooCommerce doesn’t take other settings for Andora). You need to remember about the WooCommerce structure of shipping zones: https://docs.woocommerce.com/document/setting-up-shipping-zones/#section-4

Best regards,
Marta
- This reply was modified 5 years, 11 months ago by Marta Borówka.

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