Problem with Wordfence Login Security

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  • Plugin Support wfpeter

    (@wfpeter)

    3 years, 5 months ago

    Hi @lordnever, thanks for reaching out.

    Firstly, we had seen some past cases of customers returned to the login page without any error message after hitting the Log In button, but the return/enter key worked successfully. Please give that a try to see if you’re affected by this.

    Are you using any custom login pages/modal popups, or did 2FA fail on a default WordPress/WooCommerce login page? With WooCommerce, make sure integration enabled in Login Security > Settings. Do you have reCAPTCHA enabled in addition to 2FA?

    If the above doesn’t work, could you try renaming your /wp-content/plugins/wordfence folder to “wordfence_bak”, signing in as normal with your username and password only, then renaming the folder back to “wordfence”?

    Some plugins and themes can cause conflicts, so once you’re back in, it’d be good to know if this still occurs with Wordfence as the only enabled plugin on a default WordPress theme. Sometimes using a different browser to your default and an incognito/private browsing window will take other things out of the equation like browser plugins that could be causing issues on the page.

    Thanks,

    Peter.

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