• Resolved martin1235

    (@martin1235)


    Synchronization does not work. After purchasing the product in the store, in the absence of stock, it is still available in the catalog.

    Even after manual synchronization, nothing changes.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Saif

    (@babylon1999)

    Hello @martin1235,

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    It’s also worth checking if there are any fatal error logs from WooCommerce > Status > Logs and choosing from the drop-down menu the fatal-errors.log option.

    Look forward to hearing back from you.

    Thread Starter martin1235

    (@martin1235)

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    `
    Thread Starter martin1235

    (@martin1235)

    I noticed that new products that I add to the store are added to the catalog. But the problem is with the stock change.

    Saif

    (@babylon1999)

    You’re using an outdated version of WooCommerce and WordPress.

    Please try updating both to the latest version, you can check this guide on how to update safely: https://woocommerce.com/document/how-to-update-woocommerce/

    Let us know how it goes!

    Thread Starter martin1235

    (@martin1235)

    I did upgrade. But it’s still not working.

    Also I have problem with Pixel:

    Server Sending Invalid Match Key Parameters for ViewCategory Event

    Wyślij do dewelopera

    s2s_user_data_parameter_invalid_działania

    Your server is sending an invalid fbp parameters value for your ViewCategory event. This may be because there was an error in the parameter value.

    This may cause issues with the attribution and delivery optimization of ad campaigns that are using this event.

    SERWER

    SERWER

    Saif

    (@babylon1999)

    Hello @martin1235,

    I see a similar report here, can you please try the workaround in this comment?

    Also I have problem with Pixel:

    Server Sending Invalid Match Key Parameters for ViewCategory Event

    Please attach some screenshots about this so we can get a better understanding of the issue. You can use Snipboard.

    Look forward to hearing back from you.

    Thread Starter martin1235

    (@martin1235)

    I can’t change checkout method in facebook settings. How I can change this?

    Hi @martin1235

    Can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?

    If you don’t already have a screenshot service installed, you can try https://snipboard.io or http://skitch.com/. You can share the direct link to the image as a response to this topic.

    Thread Starter martin1235

    (@martin1235)

    I think it’s not my problem.

    In facebook catalog I have “Checkout on another website” not “Checkout on Facebook and Instagram”.

    The problem is, when somebody buy my product and is not available in the store, in facebook catalog it’s still “In stock” satus.

    Hello,

    For better assistance, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread in your response.

    Thanks.

Viewing 10 replies - 1 through 10 (of 10 total)

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