problem with store manager user

Viewing 3 replies - 1 through 3 (of 3 total)
  • sangeethasrinivasan

    (@sangeethasrinivasan)

    2 years, 5 months ago

    Hey

    Thank you for reaching out to us. This is Sangeetha from Customer Support Team.

    We provide privilege based on manage_woocommerce. If the user role “Shop Manager” has access to manage WooCommerce/ Woocommerce Tags and Products, then the user will have access to our plugin as well.
    ​
    Please have a check and provide manage WooCommerce Tags and Products access to the user role “Shop Manager”.

    If issue still persists, we kindly request you to open a support ticket through the following link: https://www.flycart.org/support.

    So that one of our support engineers will get back to you with best possible solutions quickly.

    Looking forward to assisting you on this.

    Thanks
    Team Flycart

    Thread Starter wellingtonkri

    (@wellingtonkri)

    2 years, 5 months ago

    The problem was resolved here on our side, discovering that it was just a block in the wordfence firewall, it blocked access to a specific AJAX, for anyone experiencing the same problem, just add the following permission to the firewall.

    https://prnt.sc/wXoA_nMrsxRk

    sangeethasrinivasan

    (@sangeethasrinivasan)

    2 years, 5 months ago

    Thanks for letting us know. 🙂

    Feel free to reach us out in case of any further queries.
    We would be glad to assist you.

    Thanks
    Team Flycart

Viewing 3 replies - 1 through 3 (of 3 total)

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