• Resolved grdigitalagency

    (@grdigitalagency)


    We have problem with refresh, manual or with cron.
    The changes I make doesn’t affect the feed when I try to manually refresh it.
    we need to copy the feed and then run it for first time so the changes take place

Viewing 15 replies - 1 through 15 (of 28 total)
  • Hi,

    Thanks for using our plugin and reaching out to us. When your feed is not refreshing changes are big there is an issue with your WP-cron. Changes are you disabled it in your wp-config. Please see: https://adtribes.io/help-my-feed-processing-is-stuck/

    Thread Starter grdigitalagency

    (@grdigitalagency)

    its not a cron problem. We have problem with manual refresh too. the changes cant take place ever with manual refresh

    The cron is also being used for manual refreshes. Our plugin processes your products in small batches in order not to cause a too high load on your webserver which could negatively impact your website speed. These batches are triggered by the WP-cron so it could definitely also have impact on feeds that are being refreshed manually.

    Also, when it is not the WP-cron there might be other reasons such as your webserver/hosting configurations being limited on CPU usage or execution times. In that case you should be able to find error lines in your WooCommerce fatal error logs of today. This is where you can find those logs:https://docs.woocommerce.com/document/finding-php-error-logs/

    Thread Starter grdigitalagency

    (@grdigitalagency)

    its not a cron problem we tested

    How did you test if it is not a WP-cron or missing cron hook issue if we might ask?

    Thread Starter grdigitalagency

    (@grdigitalagency)

    when we copy the feed and run it for first time the changes take place.

    Thread Starter grdigitalagency

    (@grdigitalagency)

    we even cant save custom fields. we need 3 saves so changes take place

    Thread Starter grdigitalagency

    (@grdigitalagency)

    February 18, 2021, 2:44 pm
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                                [rowCount] => 88
                                [categoryId] => 88
                                [criteria] => Αξεσουάρ
                                [map_to_category] => 166 - Apparel & Accessories
                            )
    
                        [96] => Array
                            (
                                [rowCount] => 96
                                [categoryId] => 96
                                [criteria] => Πορτοφόλια
                                [map_to_category] => 6551 - Apparel & Accessories > Handbags, Wallets & Cases
                            )
    
                        [97] => Array
                            (
                                [rowCount] => 97
                                [categoryId] => 97
                                [criteria] => Ζώνες
                                [map_to_category] => 169 - Apparel & Accessories > Clothing Accessories > Belts
                            )
    
                        [95] => Array
                            (
                                [rowCount] => 95
                                [categoryId] => 95
                                [criteria] => Τσάντες
                                [map_to_category] => 3032 - Apparel & Accessories > Handbags, Wallets & Cases > Handbags
                            )
    
                        [98] => Array
                            (
                                [rowCount] => 98
                                [categoryId] => 98
                                [criteria] => Κάλτσες
                                [map_to_category] => 213 - Apparel & Accessories > Clothing > Underwear & Socks
                            )
    
                    )
    
                [rules2] => Array
                    (
                        [1592215735671] => Array
                            (
                                [rowCount] => 1592215735671
                                [attribute] => custom_attributes_slide_template
                                [condition] => contains
                                [criteria] => shop
                                [than_attribute] => description
                                [newvalue] => 
    
                    )
    
                [utm_on] => on
                [utm_medium] => 
                [utm_campaign] => 
                [utm_term] => id
                [utm_content] => 
                [total_product_orders_lookback] => 
                [woosea_page] => analytics
                [active] => 1
                [last_updated] => 18 Feb 2021 14:27
                [running] => ready
                [nr_products] => 4300
                [nr_products_processed] => 0
                [history_products] => Array
                    (
                        [15 Jun 2020 10:15] => 2522
                        [25 Jun 2020 15:17] => 3153
                        [17 Jul 2020 09:30] => 2620
                        [24 Nov 2020 20:19] => 3456
                        [27 Nov 2020 15:21] => 1661
                        [27 Nov 2020 16:09] => 3500
                        [17 Feb 2021 12:36] => 3603
                        [17 Feb 2021 12:44] => 3603
                        [17 Feb 2021 13:07] => 3603
                        [17 Feb 2021 13:29] => 1209
                        [17 Feb 2021 13:39] => 47
                        [17 Feb 2021 13:59] => 47
                        [17 Feb 2021 14:03] => 47
                        [17 Feb 2021 16:02] => 1209
                        [17 Feb 2021 16:10] => 1209
                    )
    
                [project_update] => yes
                [rules] => Array
                    (
                        [1613564749996] => Array
                            (
                                [rowCount] => 1613564749996
                                [attribute] => availability
                                [condition] => =
                                [criteria] => out of stock
                                [than] => exclude
                            )
    
                    )
    
                [product_variations] => on
            )
    
        [40] => Array
            (
                [channel_hash] => 5eb6e7e39596930e78c653c83699ef04
                [name] => Glami.gr
                [fields] => glami
                [taxonomy] => none
                [utm_source] => Glami
                [type] => Comparison shopping engine
                [projectname] => glami
                [countries] => Greece
                [fileformat] => xml
                [cron] => daily
                [step] => 100
                [project_hash] => CAmkMM9LrVrRAURyvQeFTeZWQcGbQfB8
                [filename] => CAmkMM9LrVrRAURyvQeFTeZWQcGbQfB8
                [external_file] => /wp-content/uploads/woo-product-feed-pro/logs/query.log
                [query_output_log] => ......query_output.log
                [attributes] => Array
                    (
                        [0] => Array
                            (
                                [rowCount] => 0
                                [attribute] => ITEM_ID
                                [prefix] => 
                                [mapfrom] => id
                                [suffix] => 
                            )
    
                        [1] => Array
                            (
                                [rowCount] => 1
                                [attribute] => PRODUCTNAME
                                [prefix] => 
                                [mapfrom] => title
                                [suffix] => 
                            )
    
                        [2] => Array
                            (
                                [rowCount] => 2
                                [attribute] => DESCRIPTION
                                [prefix] => 
                                [mapfrom] => description
                                [suffix] => 
                            )
    
                        [3] => Array
                            (
                                [rowCount] => 3
                                [attribute] => URL
                                [prefix] => 
                                [mapfrom] => link
                                [suffix] => 
                            )
    
                        [4] => Array
                            (
                                [rowCount] => 4
                                [attribute] => IMGURL
                                [prefix] => 
                                [mapfrom] => image
                                [suffix] => 
                            )
    
                        [5] => Array
                            (
                                [rowCount] => 5
                                [attribute] => PRICE_VAT
                                [prefix] => 
                                [mapfrom] => price
                                [suffix] => 
                            )
    
                        [6] => Array
                            (
                                [rowCount] => 6
                                [attribute] => MANUFACTURER
                                [prefix] => 
                                [mapfrom] => brand
                                [suffix] => 
                            )
    
                        [7] => Array
                            (
                                [rowCount] => 7
                                [attribute] => CATEGORYTEXT
                                [prefix] => 
                                [mapfrom] => categories
                                [suffix] => 
                            )
    
                        [8] => Array
                            (
                                [rowCount] => 8
                                [attribute] => DELIVERY_DATE
                                [prefix] => 
                                [mapfrom] => shipping_label
                                [suffix] => 
                            )
    
                    )
    
                [addrow] => 1
                [rules] => Array
                    (
                        [1613583903241] => Array
                            (
                                [rowCount] => 1613583903241
                                [attribute] => availability
                                [condition] => =
                                [criteria] => out of stock
                                [than] => exclude
                            )
    
                    )
    
                [utm_on] => on
                [utm_medium] => 
                [utm_campaign] => 
                [utm_term] => id
                [utm_content] => 
                [total_product_orders_lookback] => 
                [woosea_page] => analytics
                [active] => 1
                [last_updated] => 17 Feb 2021 17:49
                [running] => ready
                [nr_products] => 4300
                [nr_products_processed] => 0
                [project_update] => yes
                [history_products] => Array
                    (
                        [17 Feb 2021 17:47] => 0
                        [17 Feb 2021 17:50] => 0
                    )
    
                [product_variations] => on
            )
    
    )
    Array
    (
    )

    Hi,

    Thanks for sending over your debug.log. I am not entirely sure if its the cause of the issue at hand but it shows you are on a pretty old version of WooCommerce (4.2.2) whereas our plugin starts supporting as of version 4.4 and higher:

    * WC requires at least: 4.4
    * WC tested up to: 5.0

    So in order to rule our that this old version of WC is causing the issue at hand can you please upgrade it to a version that our plugin supports.

    Thread Starter grdigitalagency

    (@grdigitalagency)

    your plugin created more xml at file woo-product-feed-pro/xml
    after we deleted the + xml files we think its ok.

    We have one more problem.
    We use “Only include default product variation” and we use at fied mapping size.
    We need to have at xml only in stock sizes and not variatons out of stock

    You can just exclude products that are out of stock with this filter:
    https://www.dropbox.com/s/xosuvw2gjgdt56x/OutOfStock.png?dl=0

    Thread Starter grdigitalagency

    (@grdigitalagency)

    we have already this filter but at sizes we have all sizes.
    Sizes is variatons.
    We need out of stock variatons to exlude.
    not with filter -> availability -> out of stock the out of stock variatons isnt exlude

    Make sure you use ‘out of stock’ all in lower case letters.

    Thread Starter grdigitalagency

    (@grdigitalagency)

    it is yes.

    we use
    Only include default product variation

    now at xml–>

    <category>Νέες Παραλαβές > Παιδί</category>
    <category_path>Νέες Παραλαβές > Παιδί</category_path>
    <price_with_vat>EUR 67.90</price_with_vat>
    <mpn>351-31073 ροζ για νήπια</mpn>
    <availability>in stock</availability>
    <size>24, 25, 26, 27, 28, 29</size>
    <color>Ροζ</color>

    for example: 26 size is out of stock

    Thread Starter grdigitalagency

    (@grdigitalagency)

    we need the out of stock variations (size) to be exlcude

Viewing 15 replies - 1 through 15 (of 28 total)

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