Problem with order

  • Resolved carlosgmail

    (@carlosgmail)


    4 years, 9 months ago

    Hello, I have had problems in my online store for days, I do not place the orders correctly, the products are added correctly but when completing the order it shows me on the order page received the quantities in zero as well as the amount. I have the latest version of wordpress as well as that of woocommerce, I only have the woocommerce plugin activated, the template I use is storefront I have changed it and the error persists.
    Greetings.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Mirko P.

    (@rainfallnixfig)

    4 years, 9 months ago

    Hello @carlosgmail,

    In order to troubleshoot this further, kindly provide us the following:

    • Send us a screenshot using an online tool such as https://snipboard.io, and provide us with the generated link in your response.
    • Your System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
    • Error log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

    Thanks!

    Mirko P.

    (@rainfallnixfig)

    4 years, 9 months ago

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Problem with order’ is closed to new replies.