• Resolved calle81

    (@calle81)


    Hi I have a problem. I have set up sending the weekly activity report by e-mail, but from 09/12/2019 I am no longer receiving anything.

    How can I solve the problem? Thanks.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Hey @calle81,

    Just to be certain, have you checked your spam?

    Are you receiving any other emails from the site? You can test this by navigating to Tools > Diagnostics > Other Test, which is at the very bottom of the page. You’ll notice two options to send test emails.

    Send a test email from this WordPress server to an email address
    Send a test activity report email

    Thanks,

    Gerroald

    Thread Starter calle81

    (@calle81)

    Hi @wfgerald, thanks for the reply.

    I ran the test.

    I receive both test emails.

    Hey @calle81,

    Thanks for the update.

    What version of Wordfence are you using? Can you make sure it’s the most current 7.4.5?

    Can you please try resaving the settings to see if it helps? When saving them please open the browser console to see if there are any errors.

    https://www.wordfence.com/help/advanced/troubleshooting/#how-to-inspect-the-browser-console

    Please let me know how it goes.

    Thanks,

    Gerroald

    Thread Starter calle81

    (@calle81)

    Thanks @wfgerald, the console shows no errors.

    I tried to save the settings, I wait on 01/27/2020 to see if it sends me the weekly email correctly.

    Hey @calle81,

    I was just checking in to see how the email test went on 01/27/2020.

    Please let me know.

    Thanks,

    Gerroald

    Thread Starter calle81

    (@calle81)

    Hi @wfgerald, I have not received the activity report email but I receive all other emails correctly.

    Hey @calle81,

    I’ve been speaking with a colleague about this. Can you try using an SMTP plugin like the one below which is more reliable than the PHP mail() (which WordPress uses) function and let me know if it helps?

    https://wordpress.org/plugins/easy-wp-smtp/

    Please let me know.

    Thanks,

    Gerroald

    Thread Starter calle81

    (@calle81)

    Hi @wfgerald, I have updated the plug-in to the new version, I have tried to change the email sending setting from 1 week to 1 day and saved. Now I receive the activity report email perfectly, without having to install the plug-in you recommended. Thanks a lot for your time.

    Hey @calle81,

    Thanks for the update, and happy to hear it!

    Please let us know if anything else comes up.

    Thanks,

    Gerroald

Viewing 9 replies - 1 through 9 (of 9 total)

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