Support » Plugin: Groundhogg — Marketing Automation & CRM for WordPress » problem saving email with image

  • Resolved tachyonftl

    (@tachyonftl)


    Hello, does anyone else encountered the problem of not being able to save an email with image added? Does it have to do with memory? (My settings–wordpress configuration memory limit 40M; PhP configuration Memory Limit: 256M; Upload Max Size: 1024M; PhP version; Webserver Configuration PHP Version: 7.0.29 MySQL Version: 5.6.41) Thank you very much!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Adrian Tobey

    (@trainingbusinesspros)

    Hi there,

    This is not an issue we’ve seen before. There is not enough information here to provide an adequate response. But it most likely has nothing to do with your PHP configuration.

    Solving this will likely require someone logging into your site to diagnose the problem. However, this is an advanced support service.

    Please consider becoming a premium customer to receive advanced support. Premium Support

    tachyonftl

    (@tachyonftl)

    If I buy the premium support, will I be able to upgrade later to the all-access pass and and not get double charged?

    tachyonftl

    (@tachyonftl)

    OK I found the bug. If the photo that I uploaded had a space in the filename (and it would automatically get replaced with “-” once uploaded into WP), the email doesn’t save with the image inserted. If I rename the same image with no dashes or spaces, it will save the email with image in it (FYI, I did this with all plugins deactivated except for groundhogg) Hope this helps.

    Plugin Author Adrian Tobey

    (@trainingbusinesspros)

    If you decide to upgrade please contact us and we will prorate your upgrade. 🙂

    We will look into this email issue. thank you for bringing it to our attention.

Viewing 4 replies - 1 through 4 (of 4 total)
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