Support » Plugin: Pre* Party Resource Hints » Problem Inserting Hints Cache

  • Resolved jimon07

    (@jimon07)


    It’s been a while now that i cannot add resource hints through this plugin. All the resource hints i had are there but i cannot add new ones. I have the js file “wp-content/plugins/pre-party-browser-hints/js/find-external-domains.js” excluded from all the cache plugins that i use. WP-Rocket, Autoptimize Asset Clean up, Cloudfare, Async JS. I have tried everything and i no longer know what to do.

    The error i get is this:

    “Failed to create hint. If you have an active caching system, it is recommended that you clear your cache if you are having difficulty viewing these changes.”

    Please help

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 18 total)
  • Plugin Author Sam Perrow

    (@samperrow)

    @jimon07 Thanks for telling me about this, I wish you had told me sooner though. Can you try to deactivate those plugins, one at a time, and tell me if you are able to add hints?

    Thread Starter jimon07

    (@jimon07)

    As it seems. I deactivated all the caching plugins including WP-Optimize and the problem persists. I could not add a resource hint. The same problem and error message occures. I have also added the js file in cloudlflare as a cache exception.

    Plugin Author Sam Perrow

    (@samperrow)

    Let try this:
    a) can you try to deactivate the plugin, and then reactivate it?

    b) can you open up your browser dev tools, click the “console” tab, and tell me if you see an error message when you try creating a hint?

    Thread Starter jimon07

    (@jimon07)

    I deactivated and re activated the plug-in and tried to add a hint with the dev-tools open and the were no error in the console.

    Plugin Author Sam Perrow

    (@samperrow)

    I’d like to take a closer look at this if possible. Do you have a development environment available that I could login with to check this out myself?

    Plugin Author Sam Perrow

    (@samperrow)

    @jimon07 Also, can you tell me which PHP version you are using, as well as your browser?

    Plugin Author Sam Perrow

    (@samperrow)

    @jimon07 Please upgrade to version 1.8.1 and see if that resolves your issue.

    Thread Starter jimon07

    (@jimon07)

    I have upgarded and now the problem is slightly different. I dont get the same error. it says “Resource hint created successfully. If you have an active caching system, it is recommended that you clear your cache if you are having difficulty viewing these changes.” It is green but the resource hint is still not added. I refresh the page and the resource hints is not there.

    I checked the html of the page and i could not find the hint together where the other hints are created.

    I have created a testing environment for you to check the problem. How can i send you the details?

    The browser is Google Chrome 96.0.4664.45 and the php version is 7.4 FPM

    Plugin Author Sam Perrow

    (@samperrow)

    @jimon07 Can you click the “Contact support” button in the plugin and send me a message through that?

    Or are you on the WP slack channel?

    Thread Starter jimon07

    (@jimon07)

    I ve sent you everything through the “Contact support button inside the plugin”.

    Please inform me for anything new.

    Thread Starter jimon07

    (@jimon07)

    It been a while and i dont haev news from you. Is everything ok?

    Plugin Author Sam Perrow

    (@samperrow)

    @jimon07 I did login to your site, but haven’t been able to figure out exactly where the problem lay. I will need a bit more time if that’s alright.

    Thread Starter jimon07

    (@jimon07)

    Yep. No problem.

    Plugin Author Sam Perrow

    (@samperrow)

    @jimon07 I fixed the issue- it turns out your db table was missing a column.

    Thread Starter jimon07

    (@jimon07)

    Ok, I don’t know how could this happen. And how can I fix it? Because you were working on a staging site.

Viewing 15 replies - 1 through 15 (of 18 total)
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