Problem handling different shipping classes in same order

  • Resolved mycelio

    (@mycelio)


    6 years, 5 months ago

    Hi! Our store offers free delivery, and sells items that are shipped nationwide, as well as some large items that we only want to deliver locally.

    I’ve set up a local shipping zone defined by a collection of zip codes, under which I have two shipping classes for the different item types both set at 0. I have a second national shipping zone under which I have a shipping class for large items set at N/A and a shipping class for normal items with a flat rate of 0.

    This works perfectly if I only order one type of item or the other. However, if I order a large item and a normal item from another state, it allows the order. In other words, as long as I have a “shippable” item in the order, woocommerce ignores non-shippable items.

    I can’t find a solution for this online or in the forums. Any help would be greatly appreciated!
    thanks,
    matt

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    6 years, 5 months ago

    I’ve set up a local shipping zone defined by a collection of zip codes, under which I have two shipping classes for the different item types both set at 0. I have a second national shipping zone under which I have a shipping class for large items set at N/A and a shipping class for normal items with a flat rate of 0.

    I’m a bit confused by your description of the shipping setup. However, it sounds like you are trying to limit certain products to only be shipped to certain zones.

    For something like this, I’d recommend using the Advanced Shipping Packages extension. This will allow you to configure different packages to ship your products. You can determine which products go into which package, and then you are also able to enable/disable shipping methods for specific packages.

    For example: you can have Product A and Product B delivered in Package 1. And then configure Product C to be delivered in Package 2. With the packages configured, you can set it so that Package 1 can be delivered to Zone X and Y; while Package 2 is only delivered to Zone Y.

    WooCommerce.com is running a sale over the weekend. It will be active until Monday, so this is a great chance to get the plugin at a discounted price. Additionally, there’s a 30-day refund policy. So, you can test it out and if it ends up not working for you, you can request a refund within that timeframe.

    Thread Starter mycelio

    (@mycelio)

    6 years, 5 months ago

    Thanks Fernando! I will definitely look into it today, perhaps that has what I need.

    Sorry if I was unable to explain well, my specific issue is that I want customers not to be able to continue with checkout if any of the individual items in an order cannot be shipped to their address. It seems like I should be able to define “N/A” for my shipping class for the products I don’t want to ship to the relevant zone, but the behavior I’m seeing is that if there is at least one another product in the order with a different shipping class where I’ve defined a flat rate, the customer can proceed to check out.

    I’ve resolved this for the moment by giving the items I can’t ship economically a very high shipping cost, which will probably discourage customers from proceeding with that item. But it sounds like the plugin would be a better solution.

    thanks,
    matt

    arazxa

    (@arazxa)

    6 years, 1 month ago

    Hi i’m having the same issue did you get it solved?

    Thread Starter mycelio

    (@mycelio)

    6 years, 1 month ago

    Hi Arazxa, no, actually this issue has not turned out to be a problem for us, I just left it like it is. I never tried the plugin. Good luck!

    boerewors

    (@boerewors)

    5 years, 11 months ago

    I am having the same issue. Works if you only put 1 class in, but if you put both classes it allows the order to ship. Did you ever find a solution?

    Thread Starter mycelio

    (@mycelio)

    5 years, 11 months ago

    Hi Boerewors,
    I did not find a solution, we just put in a prohibitively high shipping price. But we want to find a better solution at some point. I did purchase Advanced Shipping Packages and I’m actually planning to set it up this weekend for a different product. If you like we can connect and try to sort it out together. It would be helpful for me to know other people who are running WP stores, I’m sure we are having a lot of similar problems.
    Feel free to reach out if you like.
    Matt Brown
    http://www.portlandearthquakekits.com
    matt@portlandearthquakekits.com

Viewing 6 replies - 1 through 6 (of 6 total)

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