Support » Plugin: Give - Donation Plugin and Fundraising Platform » Problem : False amount of donations

  • Resolved Kariboulevrai

    (@kariboulevrai)



    Hello,

    There is a strange behaviour with the donation total. On the panel, I have one donation form, which displays that there are 6 donations whereas when I click on the 6 donations, it jumps to the list of donations but there are 9 completed donations and 1 pending.

    In consequence, the progress bar amount displays an amount lower than the actual amount received.

    Here are some screenshots to help to understand the problem :
    https://imgur.com/pdSv66B
    https://imgur.com/0gXygDQ

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Devin Walker

    (@dlocc)

    Hey @kariboulevrai – Please try this:

    1. Update to the latest version (if not already)
    2. Run the recalculate “All forms” tool found under Donations > WP-Admin > Donations > Tools > Data.
    3. Check to see if this resolved the miscalculation

    Let me know if this helps!

    I followed your steps but unfortunately the problem isn’t resolved.

    Plugin Author Devin Walker

    (@dlocc)

    Hey @kariboulevrai – since you are a paying customer would you mind using our Priority Support request so we can work more closely together on this outside of the public forum here? https://givewp.com/priority-support/ – please reference this thread. Let me know if you have any questions!

    Ok, it’s done → ticket #12763
    Thanks !

    Plugin Support Ben Meredith

    (@benmeredithgmailcom)

    Glad we were able to resolve this (in one reply) over on Priority support. ​Thanks for using Give! Have a great day.

Viewing 5 replies - 1 through 5 (of 5 total)
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