Hello, dear benouaax.
You have a problem with the database.
Please delete all database tables. Then install the plugin. The problem will be resolved.
Thank You.
Hi, after delete plugin, deletes all tables :
wp_totalsoft_new_plugin
wp_totalsoft_poll_answers
wp_totalsoft_poll_dbt
wp_totalsoft_poll_id
wp_totalsoft_poll_inform
wp_totalsoft_poll_manager
wp_totalsoft_poll_quest_im
wp_totalsoft_poll_results
and reinstall plugin.
I have same problem
Good morning, I am using the free application to test if it is worth buying, and so far I have not been able to take the survey. In the first image https://prnt.sc/uhgxyy you can see that the video and the image are not available, I imagine that they are activated with the payment plan. I have used the simplest Total Soft Poll 1 template and I generate a code the same that I have placed on a page https://prnt.sc/uhh21q and this is the result: https://prnt.sc/uhh2si
link to my page https://www.redglobalecuador.com/elecciones-ecuador-2021/n and I get a question mark and I can’t see the vote.
OK teams, I resolved my problem
I export tables “Totalsoft” with my website test
And I import the tables to my website prod
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This reply was modified 5 years, 7 months ago by
benouaax.
Please remove the plugin. Then remove all tables from the database and install the poll plugin again.
totalsoft_poll_manager, totalsoft_poll_answers, totalsoft_poll_id, totalsoft_poll_dbt, totalsoft_poll_stpoll, totalsoft_poll_results, totalsoft_poll_inform, totalsoft_poll_stpoll_1, totalsoft_poll_impoll, totalsoft_poll_impoll_1, totalsoft_poll_stwibu, totalsoft_poll_stwibu_1, totalsoft_poll_imwibu, totalsoft_poll_imwibu_1, totalsoft_poll_quest_im, totalsoft_poll_iminqu, totalsoft_poll_iminqu_1, totalsoft_poll_setting, totalsoft_poll_stapoll, totalsoft_poll_stapoll_1
Thank You.
Hi, I bought the pro version and so far they have not been able to solve my problem. Please I urgently need to solve the problem.
The support of my hosting wrote me this:
I tell you that I have been checking the limit you indicate, but you should not have any problems. In fact, I have done the test with my own account to check this limit at the database level, and I verify that I have been able to create a table and in this table a record with 40 fields.
I show you in a screenshot that I leave attached.
You may want to create the table in the survey itself and not in the database? I would appreciate your clarification on this point.
In any case, if the plugin had an error when making a query to the database, it would leave an error in the PHP runtime registry of your application.
Reviewing this log, if I see that there are query errors in the database. I show them below: https://prnt.sc/unkazk
