Pro version vanished!

  • underdog15

    (@underdog15)


    11 years ago

    The plugin worked for about half a year, and now with everything fully updated, it just simply turned off. My license key no longer works, and when I try to write the author about the problem, he claims my transaction ID doesn’t match anything in his records.

    Extremely shifty, especially since multiple users are reporting the issue. I would avoid anything from TrottyZone in the future entirely. I lost hundreds of dollars in sales because of this. Even logging into TrottyZone with the same account that made the purchase, there was no way to access a license code that works.

    Very poor support. Very unknowledgeable staff. Very unhelpful. Even if it works again in the future, I can’t risk this kinda of loss again. My advice is to avoid at all possible costs.

Viewing 1 replies (of 1 total)
  • emark

    (@emark)

    11 years ago

    Hello Good day to you,

    Seems as though we are have a bit of a misunderstanding. Please do understand that you would need to log into trottyzone.com with same email used on purchase of the plugin. We have already exchanged numerous emails in order to solve this problem.

    It is impossible to change the email address on an order without the unique PayPal transaction ID, as this is a verification of security step.

    It will be both wrong and unethical to change the email address without correct PayPal transaction ID and correct email address used on purchase. As anyone can falsely testify to owning something that is not theirs.

    I cannot provide you which email address either of that said order, as that is an invasion of privacy. Please do search through your records and provide correct information.

    I have provided timely support with timely replies. I do understand your stress in this matter. Continue to email us and we shall rectify this matter.

    Please be guided that this forum is for the free version reviews only as Commercial products are prohibited on WordPress.

    Best Regards,
    E.

Viewing 1 replies (of 1 total)

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