Pro version not working

  • Resolved websuper

    (@websuper)


    9 years, 10 months ago

    Hello,

    I have tried to contact you by the form in your site (http://sensibleplugins.com/contact-us/) but it doesn’t work, I get this message: “Failed to send your message. Please try later or contact the administrator by another method.”

    I just bought your plugin but doesn’t work. In BuddyPress Custom Profile Pro Menu Settings I only see the form to choose the additional menu (as in the free version) and two EMPTY form with the check “activate”. If you want I can send screenshots.

    Please, fix it or I will have to ask for a refund.

    Thanks

    https://wordpress.org/plugins/buddypress-custom-profile-menu/

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Author sensibleplugins

    (@sensibleplugins)

    9 years, 10 months ago

    Hi websuper,

    So you aren’t able to re-arrange the tabs in our plugin’s settings page? If that’s the case, then please try the following:

    1. Make sure the free version is uninstalled.
    2. Make sure Javascript is enabled in your browser.

    Please rest assured that you’re eligible for a full refund in case the plugin doesn’t end up working the way you want.

    Best regards,
    Tarek

    Thread Starter websuper

    (@websuper)

    9 years, 10 months ago

    Thanks for your quick reply. I have tried to uninstall the free version plugin and Javascript is enabled but I can’t do nothing in BuddyPress Custom Profile Pro Menu Settings page. What can I do now?
    Thanks

    Plugin Author sensibleplugins

    (@sensibleplugins)

    9 years, 10 months ago

    What browser are you using? Would you kindly try a different one? If anything strange is visible on the screen, it would be really helpful to us if you could post a screen shot link.

    Thanks,
    Tarek

    Thread Starter websuper

    (@websuper)

    9 years, 10 months ago

    I’m using Chrome, I have tried Safari too, same result. This is what I see in BuddyPress Custom Profile Pro Menu Settings page: http://imgur.com/hHKGPTx
    Thanks

    Plugin Author sensibleplugins

    (@sensibleplugins)

    9 years, 10 months ago

    Thanks a lot for the screen shot.

    This doesn’t seem to be a browser or Javascript issue at all. I am guessing you have another plugin that is in conflict with ours. As a last resort, would you please try deactivating all plugins and seeing if this fixes anything? If not, then kindly let us know and we’ll refund you the purchase immediately.

    Thanks,
    Tarek

    Thread Starter websuper

    (@websuper)

    9 years, 10 months ago

    I tried to deactivate all plugins (except, obviously, BP and BP custom profile menu pro) and I switched theme to twentyfifteen but nothing has changed, that’s the screenshot: http://imgur.com/lhvCD5p
    Is there any other test to do?
    Thanks

    Plugin Author sensibleplugins

    (@sensibleplugins)

    9 years, 10 months ago

    This is very strange and I really have no idea what’s going on. The very last thing I’d try is create a brand new menu in the WP menu editor and come back and select it from the settings page.

    Thread Starter websuper

    (@websuper)

    9 years, 10 months ago

    I have created a new menu and I have selected it in the settings page but didn’t worked, I got same screen. I have also tried to delete and reinstall the plugin but nothing has changed.

    Plugin Author sensibleplugins

    (@sensibleplugins)

    9 years, 10 months ago

    We’ve issued you a refund. Please accept our apologies that we weren’t able to solve this.

    Thread Starter websuper

    (@websuper)

    9 years, 10 months ago

    I’m sorry that the plugin didn’t work on site of my client. Thanks for your support and for the refund.
    Best regards

    Plugin Author sensibleplugins

    (@sensibleplugins)

    9 years, 9 months ago

    Hi websuper,

    We just wanted to let you know that we figured out what was causing your issues and it’s now fixed.

    Best regards,
    Tarek

    Thread Starter websuper

    (@websuper)

    9 years, 9 months ago

    Thanks for your information. Unfortunately already I adopted another solution for the project of my client. Thank you anyway

    best regards

    Plugin Author sensibleplugins

    (@sensibleplugins)

    9 years, 9 months ago

    You’re most welcome! 🙂

    Thijs7272

    (@thijs7272)

    9 years, 7 months ago

    • This reply was modified 9 years, 7 months ago by Thijs7272. Reason: wrong place
Viewing 14 replies - 1 through 14 (of 14 total)

The topic ‘Pro version not working’ is closed to new replies.