Privacy policy text update

  • Resolved twinkling

    (@twinkling)


    5 years ago

    Good day. Inside of WooCommerce settings – Accounts and privacy tab. There is a text box with privacy policy text which should appear during registration or making the order on website. The problem is: that when I’m trying to make changes in this text and click “save changes” button – plugin says that “settings saved”, but the text returns to the original version without any changes. How is possible to solve this problem? Thanks in advance!

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    5 years ago

    Hi there,

    Do you have any caching plugins active? If so, please clear the caches. Additionally, can you ensure your site’s host isn’t caching the cart, checkout, and my-account pages?

    Best,

    Ross

    Thread Starter twinkling

    (@twinkling)

    5 years ago

    Good day, Ross. Yes, I have LiteSpeed Cache plugin. Tried to clear the caches- no result with problem. Also tried to deactivate plugin LiteSpeed Cache and try then – also no results.

    Best regards,
    Alex.

    Plugin Support slash1andy

    (@slash1andy)

    Automattic Happiness Engineer

    5 years ago

    Hey again!

    Were you able to confirm that the cart, checkout, and my account pages are not cached at all?

    Thread Starter twinkling

    (@twinkling)

    5 years ago

    Hello!

    I deactivated all plugins which can cache the site and no positive results anyway.

    Plugin Support abwaita a11n

    (@abwaita)

    4 years, 12 months ago

    Hi @twinkling,

    That’s a bit strange.

    For now, could you try editing the Privacy Policy text at Appearance -> Customize > WooCommerce -> Checkout and see if the changes there will be saved?

    Let us know how it goes.
    Thanks.

    Thread Starter twinkling

    (@twinkling)

    4 years, 12 months ago

    Good day.

    Tried this method also. But after clicking “save changes” button – text returns to the original version without any changes.

    Best regards,
    Alex.

    Plugin Support abwaita a11n

    (@abwaita)

    4 years, 12 months ago

    Thanks, Alex for getting back.

    There could be a conflict happening that’s causing the issue. Try doing a full conflict test to see if you can identify a plugin that could be causing the issue.

    Kindly update us about the results of the test.

    Thanks.

Viewing 7 replies - 1 through 7 (of 7 total)

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