Privacy confusion?

  • jamtpg23

    (@jamtpg23)


    1 week ago

    I am a new VideoPress (paid) user. I have my site set to only show videos to logged in users by default. I’ve uploaded several videos and they’re showing on the front end to logged in users as expected. I’m also using the Block Visibility plugin to limit which users can see which videos, and it has been working without issue.

    But then… I selected several blocks, including several VideoPress blocks, and created a synced pattern with them. That’s it. Changed nothing else.

    Now, when the logged in user views the front end, the videos they could see previously are no longer available. Where the video should be is the message “This video is private. Make sure you are logged in and a member of the site.” Again, they are logged in. And they were able to view the video as expected until the video was added to a synced pattern in the block editor.

    Sadly, the synced patterns are necessary here… I can’t just do without them in this instance. But also… the videos are necessary too!

    Please help.

    WordPress 7.1 beta
    PHP 8.5
    Windows 11
    Issue occurring in both Firefox and Chrome
    Host: Pressable
    Yes, I’ve cleared the caches maaaaaaaaaannny times

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Stef (a11n)

    (@erania-pinnera)

    1 week ago

    Hi there, @jamtpg23,

    Thanks for the detailed report, that was really helpful.

    I checked your site’s Jetpack connection, and everything looks healthy from our side, so this doesn’t appear to be a connection issue.

    From what you’ve described, the behaviour seems to be specifically triggered when the VideoPress blocks are converted into a synced pattern, which certainly isn’t what we’d expect.

    Before I raise this with our developers, could you let me know a couple of things?

    • Does the issue occur if the synced pattern contains only a VideoPress block, or only when it’s combined with other blocks?
    • If you temporarily remove the Block Visibility plugin, do the videos inside the synced pattern become playable again for logged-in users?

    Those details will help us determine whether we’re looking at a compatibility issue or something specific to how VideoPress behaves inside synced patterns.

    Since you’re paying customer, you can get directly email support, so I recommend contacting us via this contact form and mention this thread 🙂 Thanks, and speak soon!

Viewing 1 replies (of 1 total)

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