Priority support not answering

  • Resolved Prangesco

    (@prangesco)


    6 years ago

    Hi WC lovers,
    I bought 3 licenses from you and needed help in uderstanding their settings where the documentation was unclear: sent you an email through your priority support on 13 days ago, then I follwed up twice but never got an answer.
    My email object is: On ACF integration, last unanswered message on Fri, 24 Apr, 11:49
    Could you please get back to me?
    thanks

    • This topic was modified 6 years ago by Prangesco.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author WC Lovers

    (@wclovers)

    6 years ago

    Kindly know me your email id from where you had contacted us. Or, order id.

    Thank You

    Thread Starter Prangesco

    (@prangesco)

    6 years ago

    the original email was open as a ticket on your support forum.
    Mu first order with you guys was #104959

    Plugin Author WC Lovers

    (@wclovers)

    6 years ago

    Can you please share that forum topic url please?

    Thread Starter Prangesco

    (@prangesco)

    6 years ago

    There is no URL, I submitted your premium support form here https://wclovers.com/premium-support/
    and then the conversation moved over email.

    Plugin Author WC Lovers

    (@wclovers)

    6 years ago

    OK. I have these two mail thread for your order id – https://ibb.co/jkXdt1q

    In both these threads we had replied last.

    Do you have emailed to any of this thread after that? Or, started a new thread?

    If you have any queries remaining then followup with those on any of these mail threads.

    Thread Starter Prangesco

    (@prangesco)

    6 years ago

    ok, I will open a new one, thanks

    Plugin Author WC Lovers

    (@wclovers)

    6 years ago

    That will be great 😊

Viewing 7 replies - 1 through 7 (of 7 total)

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