Prevent email when again completing order after editing

  • Resolved saens

    (@saens)


    4 years, 6 months ago

    Hi,
    Sometimes a customer places an order and then calls us to ask to change to color of the product. We then change the orderstatus back (from completed or processing) , edit the order to reflect the changes, and then change the status to processing or completed.

    At that point another email is sent, because the status of the order changed. Is there a way to (programmatically) prevent only this 2nd processing or completed email from being sent?

    Thanks.

    • This topic was modified 4 years, 6 months ago by saens.
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  • Mirko P.

    (@rainfallnixfig)

    4 years, 6 months ago

    Hi @saens 👋

    At the moment, there’s no default option for that in WooCommerce, and customizing that would require a bit of additional coding. Custom coding goes beyond the scope of support we are able to provide in this forum.

    If you do require more help with the actual coding, we’d recommend hiring a developer or one of the customization experts listed at https://woocommerce.com/customizations/.

    It is however possible to temporarily disable the sending of emails for the “Processing” and “Completed” order statuses to the customer before making the changes to the order in the backend and enable the email notification immediately after the changes.

    Cheers.

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