Premium version broken, support hasn’t helped

  • sidelancer

    (@sidelancer)


    4 months, 1 week ago

    I bought the premium lifetime version for $239 and it doesn’t record transactions. I don’t know which currency a customer chose for their woocommerce order and I don’t know if they paid or not. Have to look everything up manually on the blockchain.

    I made a support ticket and they haven’t helped me. They told me to try different websocket URLs. I did that and it still doesn’t work. Bad plugin, poor support, don’t recommend.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Halil Beycan

    (@beycandeveloper)

    4 months, 1 week ago

    Hello, isn’t it a bit unfair to say we haven’t provided support? We’re still in touch with you through the technical support section on our website. We acknowledge that there is an issue and are continuing our A/B tests to identify it. Thank you for your patience.

    Halil Beycan

    (@beycandeveloper)

    3 months, 2 weeks ago

    @sidelancer Hello, we’ve done a lot of testing on the new version, and all networks should work properly if you have a stable WebSocket and RPC address. For Bitcoin, the default option is already available. However, for EVM networks, the process works smoothly if you obtain working endpoints (paid or free) from publicnode or similar providers. Please conduct your own tests and provide feedback.

Viewing 2 replies - 1 through 2 (of 2 total)

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