Premium Support Ticket Submission is Broken

  • Resolved tandes

    (@tandes)


    5 years, 1 month ago

    Your forum rules say you won’t help Premium folks here, but your premium help desk ticket submission program is broken.

    I log in, go to the support/ticket section, select that “something is not working as expected”, select Events Calendar Pro, then it tells me further down that I need a premium license found at the account page, so… I visit the link provided which takes me to my already-logged-in account page, and then I end up repeating this the loop and can’t get a text field or submit button to appear. My coworker also tried and got stuck in a loop.

    Please fix this premium ticketing issue because Events Calendar Pro is breaking due to a conflict with Yoast SEO and I’d like to submit a detailed bug report on that.

    • This topic was modified 5 years, 1 month ago by tandes.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • GeoffBel

    (@geoffbel)

    5 years, 1 month ago

    @tandes

    Thank you for reaching out!
    It sounds like your premium support request unfortunately coincided with a glitch in our systems.

    Our apologies for the inconvenience. Normally, all should be fine by now 🙂

    Let us know if that is not the case.

    Best regards,
    Geoff

    Thread Starter tandes

    (@tandes)

    5 years, 1 month ago

    Thanks, Geoff. And no problem!

Viewing 2 replies - 1 through 2 (of 2 total)

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