Preloader is stuck in admin interface

  • Resolved brooklyn300

    (@brooklyn300)


    4 years, 3 months ago

    We’ve been using WPDataTables for several years with great success, and have a paid license. We’re at version 2.5.1, under WordPress 5.9, PHP 7.4.27, MySQL 5.5.5, Zip extension installed, and curl extension 7.80.0.

    For several months now, we’ve been having difficulty with the admin interface. The initial pane, which should display a list of the currently defined tables, is obscured by a preloader overlay, and remains obscured once content loading is complete.

    If I manually suppress this div element in my browser…

    <div class="overlayed wdt-preload-layer">
    <div class="preloader pl-lg">
        <svg class="pl-circular" viewBox="25 25 50 50">
            <circle class="plc-path" cx="50" cy="50" r="20"></circle>
        </svg>
    </div>
</div>

    …then I am able to work with the plugin interface normally, until I reload the admin page. But this is suboptimal, of course.

    Any suggestions would be most appreciated.

Viewing 1 replies (of 1 total)
  • Plugin Author wpDataTables

    (@wpdatatables)

    4 years, 3 months ago

    Hello there.

    Please note that support for the full version of the plugin is not possible on this forum, since it only refers to wpDataTables Lite.

    Commercial products are not supported in these forums

    In order to receive support for the full version of the plugin, please open a ticket on our official support platform, and we’ll gladly help you there. If your support expired, please note that you can open a ticket in the “Pre-purchase” section.

    The only thing we can advise here would be to update the plugin to the latest version (3.7.1), as previous versions are not supported, and they should be used for testing purposes only.

    Kind regards.

Viewing 1 replies (of 1 total)

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