Post 3.3.1 update, Visual Editor toolbar not appearing

  • Resolved cedunford

    (@cedunford)


    14 years, 2 months ago

    Following an update to 3.3.1, the toolbar for the Visual Editor is not appearing. My client’s site is running PHP 5.2, using the TwentyTen theme. GoDaddy is the hosting provider.

    I have tried the following:
    – clearing the cache
    – using different browsers (Firefox, Chrome)
    – switching the disable visual editor button in the user profile on and off
    – deactivating all plugins and turning them back on, one at a time
    – activating the TwentyEleven theme

    None of these things worked. I would appreciate help on this. Judging by past comments, I probably need to replace a file on the server, I am not sure which one.

    Thanks in advance!

Viewing 4 replies - 1 through 4 (of 4 total)
  • esmi

    (@esmi)

    14 years, 2 months ago

    Have you tried:

    – switching to the Twenty Eleven theme to rule out any theme-specific problems.

    – resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    – re-uploading the wp-admin and wp-includes folders from a fresh download of WordPress.

    – installing & activating
    http://wordpress.org/extend/plugins/use-google-libraries/

    Thread Starter cedunford

    (@cedunford)

    14 years, 2 months ago

    Thanks, esmi. Yes, I tried switching to the TwentyEleven theme and that did not fix the problem. I also run another site (hosted by Dreamhost), so I switched that theme to TwentyTen and the Visual Editor toolbar appeared just fine. So I ruled out any problem with the TwentyTen theme itself.

    I will try the other solutions you mentioned. Will re-uploading the wp-admin affect user logins?

    esmi

    (@esmi)

    14 years, 2 months ago

    Will re-uploading the wp-admin affect user logins?

    No.

    Thread Starter cedunford

    (@cedunford)

    14 years, 2 months ago

    Thank you, esmi!

    Re-uploading the wp-admin and wp-includes resolved the problem. The Visual Editor toolbar is back.

Viewing 4 replies - 1 through 4 (of 4 total)

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