Possible Incompatibility with Thrive Architect

  • rvmclaughlin

    (@rvmclaughlin)


    7 years, 4 months ago

    I am having some comparability issues with Thrive Architect. When I have Give plugin Active, there is a box listing over the Thrive architect wordpress elements that I am trying to add. See picture here https://www.screencast.com/t/wgglDYnaiUfv . This only happens when I have the give plugin is active. I can deactivate and the box will not show. Do you have any suggestions as to why this is happening? I have tried using the health check but that was not much help

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor Matt Cromwell

    (@webdevmattcrom)

    7 years, 4 months ago

    I know you mentioned deactivating Give seems to resolve the issue, but often it’s more of a combination of several plugins. I’d suggest using the Health Check plugin to troubleshoot that. It will allow you to deactivate all plugins and put your site on a default theme ONLY for yourself — your live visitors will not see that. We have a write-up on that here:
    https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/

    In your case, I’d suggest deactivating all plugins except Thrive Builder and Give (and keep your theme active) and see if the problem exists then. If it does NOT then activate the other plugins one at a time until you see it crop up again and that’s when you know what unique combination of plugins is creating the problem.

    I’ll also say that because that is a premium plugin, I have limited ability to troubleshoot this for you. But the more detail you can provide (like Console error screenshots, System Info, etc) I can help more.

    Thanks!

Viewing 1 replies (of 1 total)

The topic ‘Possible Incompatibility with Thrive Architect’ is closed to new replies.